Paypal chargeback fine despite having receipt. Now debt collectors are involved!

sheramber

They refunded the buyer due to the 7 day issue - nothing to do with the lack of evidence as it was never presented. We want to present it but they are saying their T & C's mean that we have missed this opportunity. Let me rephrase my question, if we refuse to pay the £800 what do you think may happen? Surely they need to actually prosecute us and then in a court of law we will either have to pay or not? They can't be the judge, jury and executioner.

 nothing to do with the lack of evidence as it was never presented.

Which is why Paypal had no evidence. Nobody is saying there wasn't evidence but it was not presented to Paypal within the required time frame.

gpurdey92

sheramber said:

They refunded the buyer due to the 7 day issue - nothing to do with the lack of evidence as it was never presented. We want to present it but they are saying their T & C's mean that we have missed this opportunity. Let me rephrase my question, if we refuse to pay the £800 what do you think may happen? Surely they need to actually prosecute us and then in a court of law we will either have to pay or not? They can't be the judge, jury and executioner.

 nothing to do with the lack of evidence as it was never presented.

Which is why Paypal had no evidence. Nobody is saying there wasn't evidence but it was not presented to Paypal within the required time frame.

Sorry but I think you have totally missed my point. My issue is Paypal's required timeframe.

molerat

gpurdey92 said:

sheramber said:

They refunded the buyer due to the 7 day issue - nothing to do with the lack of evidence as it was never presented. We want to present it but they are saying their T & C's mean that we have missed this opportunity. Let me rephrase my question, if we refuse to pay the £800 what do you think may happen? Surely they need to actually prosecute us and then in a court of law we will either have to pay or not? They can't be the judge, jury and executioner.

 nothing to do with the lack of evidence as it was never presented.

Which is why Paypal had no evidence. Nobody is saying there wasn't evidence but it was not presented to Paypal within the required time frame.

Sorry but I think you have totally missed my point. My issue is Paypal's required timeframe.

I don't think anyone has missed the point.  Paypal give 7 days to respond to any issues raised and you agree to those terms when you sign up to use the service.  If you don't like the terms don't use the service.  It is not their fault you, for whatever reason, failed to respond.

The only way they can get the money is either by sending round annoying debt collectors who cannot actually do anything apart from grind you down until you give in or file a court claim where you will get the chance to offer your side.

the_lunatic_is_in_my_head

gpurdey92 said:

sheramber said:

They refunded the buyer due to the 7 day issue - nothing to do with the lack of evidence as it was never presented. We want to present it but they are saying their T & C's mean that we have missed this opportunity. Let me rephrase my question, if we refuse to pay the £800 what do you think may happen? Surely they need to actually prosecute us and then in a court of law we will either have to pay or not? They can't be the judge, jury and executioner.

 nothing to do with the lack of evidence as it was never presented.

Which is why Paypal had no evidence. Nobody is saying there wasn't evidence but it was not presented to Paypal within the required time frame.

Sorry but I think you have totally missed my point. My issue is Paypal's required timeframe.

Paypal are a bank which means they are regulated.

You can follow their official complaints procedure and then escalate to the regulator if you are unhappy with Paypal's final response. 

The issue is the fact they are regulated is more likely to mean, although doesn't guarantee, their actions and processes are lawful

Tokmon

gpurdey92 said:

sheramber said:

They refunded the buyer due to the 7 day issue - nothing to do with the lack of evidence as it was never presented. We want to present it but they are saying their T & C's mean that we have missed this opportunity. Let me rephrase my question, if we refuse to pay the £800 what do you think may happen? Surely they need to actually prosecute us and then in a court of law we will either have to pay or not? They can't be the judge, jury and executioner.

 nothing to do with the lack of evidence as it was never presented.

Which is why Paypal had no evidence. Nobody is saying there wasn't evidence but it was not presented to Paypal within the required time frame.

Sorry but I think you have totally missed my point. My issue is Paypal's required timeframe.

7 days is more than long enough to give him chance to provide evidence because disputes need to be resolved in a reasonable timeframe. Also in this day and age how was he 7 days without internet?