Plusnet - recent experiences

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Hello, it's coming up to time for me to get a new broadband deal and I see that MSE has put PlusNet as a top pick. I was wondering has anyone had recent experiences of dealing with their customer services, and if so how did it go? I'm likely to move home in the next couple of months, so I want to feel confident that the connection would be moved smoothly and any problems could be resolved fairly quickly. I'm a bit put off because last year I tried moving to them, but still hadn't received a router one day before the connection was due to change over and couldn't get through on the phone or get a reply from their Twitter help account, so I got my existing provider to cancel the switch. I don't know if they've got their act together since then? I see some posts complaining about particular experiences, but I don't know how representative these are. Thanks very much if you can give any useful information.
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