Concert cancelled - how to get a refund for concert tickets

born_again

ItsComingRome said:

But the event was supposed to take place in March 2020 so it would be time-barred, no?

No. So long as the original payment is within 540 days & the date of cancelation is within the last 120 days.

born_again

ZeroSum said:

But surely it doesn't matter if its not cancelled, they have to offer a refund for rescheduled dates as you didn't choose the date & might not be able to make it.

INot being able to make the rescheduled date, that you agreed to. Is not a valid reason for a chargeback.

ZeroSum

born_again said:

ZeroSum said:

But surely it doesn't matter if its not cancelled, they have to offer a refund for rescheduled dates as you didn't choose the date & might not be able to make it.

INot being able to make the rescheduled date, that you agreed to. Is not a valid reason for a chargeback.

Not for a charge back, but aren't the company legally obliged to offer a refund when there's been sufficient changes that it no longer matches what you paid for. And I'm sure rescheduling comes under this.

So you could threaten small claims court.

ItsComingRome

born_again said:

ItsComingRome said:

But the event was supposed to take place in March 2020 so it would be time-barred, no?

No. So long as the original payment is within 540 days & the date of cancelation is within the last 120 days.

I'll grant you I'm looking at Mastercard chargeback rules rather than Visa (although I'm not sure they're all that different.)

Under "Goods or Services Not Provided" I see nothing about cancellation it merely states

In cases involving delayed delivery of goods or services and the delivery or performance date was specified by the merchant and the latest anticipated delivery or performance date was specified by the merchant has passed: within 120-calendar days of the latest anticipated delivery or performance date specified by the merchant. However, the issuer may charge back the transaction immediately (and not wait until the latest anticipated delivery or performance date has passed) upon learning the merchant will not provide the goods or services because, for example, for the merchant is no longer in business.

It seems to me that the only thing that matters is the original performance date, which in this case would have been March 2020, there's no mention of allowing the performance date to be pushed back (or delivery date for goods for that matter.)

Thrugelmir

Have the concert organisers returned all the funds to Eventbrite? Possibly why Eventbrite regard it as not cancelled. 

[Deleted User]

ItsComingRome said:

born_again said:

ItsComingRome said:

But the event was supposed to take place in March 2020 so it would be time-barred, no?

No. So long as the original payment is within 540 days & the date of cancelation is within the last 120 days.

I'll grant you I'm looking at Mastercard chargeback rules rather than Visa (although I'm not sure they're all that different.)

Under "Goods or Services Not Provided" I see nothing about cancellation it merely states

In cases involving delayed delivery of goods or services and the delivery or performance date was specified by the merchant and the latest anticipated delivery or performance date was specified by the merchant has passed: within 120-calendar days of the latest anticipated delivery or performance date specified by the merchant. However, the issuer may charge back the transaction immediately (and not wait until the latest anticipated delivery or performance date has passed) upon learning the merchant will not provide the goods or services because, for example, for the merchant is no longer in business.

It seems to me that the only thing that matters is the original performance date, which in this case would have been March 2020, there's no mention of allowing the performance date to be pushed back (or delivery date for goods for that matter.)

They've accepted a reschedule, so that would become the new performance date.

ZeroSum said:

born_again said:

ZeroSum said:

But surely it doesn't matter if its not cancelled, they have to offer a refund for rescheduled dates as you didn't choose the date & might not be able to make it.

INot being able to make the rescheduled date, that you agreed to. Is not a valid reason for a chargeback.

Not for a charge back, but aren't the company legally obliged to offer a refund when there's been sufficient changes that it no longer matches what you paid for. And I'm sure rescheduling comes under this.

So you could threaten small claims court.

They've already accepted an undefined reschedule.
They should rejected this (if it didn't suit) and asked for the refund at the start then charged back if needed.

born_again

ItsComingRome said:

born_again said:

ItsComingRome said:

But the event was supposed to take place in March 2020 so it would be time-barred, no?

No. So long as the original payment is within 540 days & the date of cancelation is within the last 120 days.

I'll grant you I'm looking at Mastercard chargeback rules rather than Visa (although I'm not sure they're all that different.)

Under "Goods or Services Not Provided" I see nothing about cancellation it merely states

In cases involving delayed delivery of goods or services and the delivery or performance date was specified by the merchant and the latest anticipated delivery or performance date was specified by the merchant has passed: within 120-calendar days of the latest anticipated delivery or performance date specified by the merchant. However, the issuer may charge back the transaction immediately (and not wait until the latest anticipated delivery or performance date has passed) upon learning the merchant will not provide the goods or services because, for example, for the merchant is no longer in business.

It seems to me that the only thing that matters is the original performance date, which in this case would have been March 2020, there's no mention of allowing the performance date to be pushed back (or delivery date for goods for that matter.)

We always go by the date it would be, in this case the rescheduled one. Or date of cancelation. Never had any issues with chargebacks on this basis.

born_again

ZeroSum said:

born_again said:

ZeroSum said:

But surely it doesn't matter if its not cancelled, they have to offer a refund for rescheduled dates as you didn't choose the date & might not be able to make it.

INot being able to make the rescheduled date, that you agreed to. Is not a valid reason for a chargeback.

Not for a charge back, but aren't the company legally obliged to offer a refund when there's been sufficient changes that it no longer matches what you paid for. And I'm sure rescheduling comes under this.

So you could threaten small claims court.

There you are talking your legal consumer rights. Which card regulations are not bound by. Card regs are over and above your legal rights.
TBH. If a customer accepted the rescheduled date, but then said they could not make it. Not even sure consumer regs would cover it. \Becomes change of mind,
One for the consumer reg experts.

ItsComingRome

born_again said:

ItsComingRome said:

born_again said:

ItsComingRome said:

But the event was supposed to take place in March 2020 so it would be time-barred, no?

No. So long as the original payment is within 540 days & the date of cancelation is within the last 120 days.

I'll grant you I'm looking at Mastercard chargeback rules rather than Visa (although I'm not sure they're all that different.)

Under "Goods or Services Not Provided" I see nothing about cancellation it merely states

In cases involving delayed delivery of goods or services and the delivery or performance date was specified by the merchant and the latest anticipated delivery or performance date was specified by the merchant has passed: within 120-calendar days of the latest anticipated delivery or performance date specified by the merchant. However, the issuer may charge back the transaction immediately (and not wait until the latest anticipated delivery or performance date has passed) upon learning the merchant will not provide the goods or services because, for example, for the merchant is no longer in business.

It seems to me that the only thing that matters is the original performance date, which in this case would have been March 2020, there's no mention of allowing the performance date to be pushed back (or delivery date for goods for that matter.)

We always go by the date it would be, in this case the rescheduled one. Or date of cancelation. Never had any issues with chargebacks on this basis.

So essentially a company could push the date back indefinitely and the customer would have no chargeback rights?

born_again

ItsComingRome said:

So essentially a company could push the date back indefinitely and the customer would have no chargeback rights?

Once it gets passed to 540 days from the original purchase date. Yes..

But you should still have your consumer rights.