New boiler keeps failing

Tickdick00

neilmcl said:

Tickdick00 said:

Jeepers_Creepers said:

No idea.

But once it's running properly, you'll be glad it's in the loft out of the way.

Have the issues all been the same each time? Is it to do with falling system pressure? Have they actually tried to trace the leak, or do they just repressurise and reset?

Its the same fault code each time...

Which is?

Also, what model is it?

fault code 224
Model is Worcester GS4000 30kw

Tickdick00

DiamondLil said:

A few years ago, having finally realised that I was going nowhere with BG regarding an issue that they had caused, I emailed the CEO detailing the problem.

It was sorted within 2 days; this after weeks and weeks of my calling, emailing and writing to BG.

Could you let me have the email address you used please?

daveyjp

Get a radiator key, bleed the rad and ensure every drain plug is fully tightened.

It only needs one to be a fraction of a turn loose and the boiler will drop pressure.

Tickdick00

NSG666 said:

As above, what's the fault, how do you overcome it and what model.

Surprised to learn about the boiler location and difficulty of access as I'd heard BG only install in easy access locations - but that's not the issue just an observation.

Fault code 224
Model - Worcester GS4000 30kw

I simply reset the boiler each time, but its the faff of climbing into the loft each time. Not happy after paying £4500 for the work... 
I've had gas boilers for 35 years and never had to reset/adjust one before!

NSG666

Tickdick00 said:

NSG666 said:

As above, what's the fault, how do you overcome it and what model.

Surprised to learn about the boiler location and difficulty of access as I'd heard BG only install in easy access locations - but that's not the issue just an observation.

Fault code 224
Model - Worcester GS4000 30kw

I simply reset the boiler each time, but its the faff of climbing into the loft each time. Not happy after paying £4500 for the work... 
I've had gas boilers for 35 years and never had to reset/adjust one before!

Ok it's not something that a user should have to deal with (occasional re-pressurising is but that's about it) and constantly resetting it can lead to long term damage all of which you know.
.
When you first reported it to BG did you tell them that you can reset the boiler to overcome it? If so that might be why they have dropped you down the queue.

While you are awaiting the CEO email address perhaps get back onto them and tell them it's now completely packed up and you've no heating or hot water at all and (make this bit up if necessary) there's a 2 month old baby in the house that you've no way of bathing it or several children who can't possibly all go round to their neighbours. Get my drift to make it seem a bit more urgent.

Tickdick00

Jeepers_Creepers said:

Tickdick, from what you've said, the system keeps losing pressure until the boiler shuts down - as it should.

There are a few reasons why this can happen, but they all revolve around some water loss. It could be the boiler, but is more likely a pipe or joint elsewhere.

If BG just turn up and repressurise the system, they are twits. Obviously they need to trace where the loss is from, and fix that.

As S62 points out, it would be ideal if your system had a remote filling loop and pressure gauge - both very easy to add - downstairs so you could check and top-up the system whenever it's necessary, as it likely will every year or so in any case. The most obvious location for this would be where the old boiler was located - most likely the two pipes required are still accessible there.

So, the next time they come back, you ask them, "Where's it leaking from?" And you don't take a shrug for an answer.

It's up to you whether you wish to pay for the remote FL and PG. If the boiler really is that hard to get to, then perhaps it could simply be installed near the loft hatch? It literally requires only two pipes.

I'm not too surprised that they aren't popping out instantly to sort it - these are C-19 days, and they probably also have further installs pre-booked, so to go and 'fix' something will be somewhere down their list. What is considered an acceptable delay, I don't know.

You've crawled along this loft to repressurise the system at least three times, and BG came out and essentially just did the same? They didn't try and trace the leak?

Pressure to be put to bear? I guess give them a couple of days to sort it or else you'll get your local friendly plumber out to do so instead, and will sue them for the cost - IF it happens to be the boiler or their installation that's at fault? Personally, I'd just keep phoning and pestering them, threatening poor reviews and stuff.

I'll say this before anyone else does - the first 'mistake' was getting BG to fit the boiler and not a friendly local plumber...

BG were £750 cheaper than my best local plumber quote, and they offered 3 yr int-free credit. Hindsight is a wonderful thing though...

TELLIT01

NSG666 said:

While you are awaiting the CEO email address perhaps get back onto them and tell them it's now completely packed up and you've no heating or hot water at all and (make this bit up if necessary) there's a 2 month old baby in the house that you've no way of bathing it or several children who can't possibly all go round to their neighbours. Get my drift to make it seem a bit more urgent.

I've used my age and worn out body in the past to get BG to attend in a timely manner.  I am genuinely over 70 and have quite bad arthritis so quote that at them if the need arises.

neilmcl

Sounds like a software fault. Forget BG, contact Worcester Bosch and get them to look at it under warranty. If the fault then persists exercise your statutory consumer rights with BG and get a replacement boiler.

Jeepers_Creepers

Tickdick00 said:

BG were £750 cheaper than my best local plumber quote, and they offered 3 yr int-free credit. Hindsight is a wonderful thing though...

Thanks TickDick - have to say, I lost myself a £iver there, as BG have a reputation for being silly-expensive. Fair do's for getting local quotes too. Apart from cost, BG should be competent, so no 'hindsight' required from you, I don't think.

Fault 224 is seemingly an 'overheat' fault so, as said by others before, to simply reset it could lead to more significant issues, tho' chances are it won't - it should shut down before anything 'happens'. But it's not a system pressure loss issue either, so everything I said before can be ignored...

I like the CEO approach described by someone else - good luck

https://www.rowlen.co.uk/worcester-error-code-224-what-is-it-and-how-can-it-be-fixed/

Tickdick00

Jeepers_Creepers said:

Tickdick00 said:

BG were £750 cheaper than my best local plumber quote, and they offered 3 yr int-free credit. Hindsight is a wonderful thing though...

Thanks TickDick - have to say, I lost myself a £iver there, as BG have a reputation for being silly-expensive. Fair do's for getting local quotes too. Apart from cost, BG should be competent, so no 'hindsight' required from you, I don't think.

Fault 224 is seemingly an 'overheat' fault so, as said by others before, to simply reset it could lead to more significant issues, tho' chances are it won't - it should shut down before anything 'happens'. But it's not a system pressure loss issue either, so everything I said before can be ignored...

I like the CEO approach described by someone else - good luck

https://www.rowlen.co.uk/worcester-error-code-224-what-is-it-and-how-can-it-be-fixed/

The engineer has been out - can find nothing wrong with the boiler or system. Was on the phone to BG Technical dept for a while - they seemed puzzled too, but have suggested extending the overrun period from 2 minutes to 5 minutes. If that doesn't work the engineer is going to suggest a visit from the Worcester Bosch tech guys...