New boiler keeps failing

Tickdick00

Hi

We had a brand new combi boiler (Worcester) fitted on 5 August by British Gas. They recommended this be installed in the loft. Since then the boiler has failed three times. We had an engineer visit last week who increased the system pressure but the boiler tripped again last night. BG don't seem to be interested in prioritising us, as it is possible to reset the boiler, but to do so means climbing into the loft and wriggling through roof trusses to get to the boiler. What pressure can I put on BG to resolve this? Thanks

Jeepers_Creepers

No idea.

But once it's running properly, you'll be glad it's in the loft out of the way.

Have the issues all been the same each time? Is it to do with falling system pressure? Have they actually tried to trace the leak, or do they just repressurise and reset?

Section62

Jeepers_Creepers said:

But once it's running properly, you'll be glad it's in the loft out of the way.

A pressure gauge in, and method of refilling from, an accessible location would have been a very sensible recommendation though.

Tickdick00

Jeepers_Creepers said:

No idea.

But once it's running properly, you'll be glad it's in the loft out of the way.

Have the issues all been the same each time? Is it to do with falling system pressure? Have they actually tried to trace the leak, or do they just repressurise and reset?

Its the same fault code each time...

neilmcl

Tickdick00 said:

Jeepers_Creepers said:

No idea.

But once it's running properly, you'll be glad it's in the loft out of the way.

Have the issues all been the same each time? Is it to do with falling system pressure? Have they actually tried to trace the leak, or do they just repressurise and reset?

Its the same fault code each time...

Which is?

Also, what model is it?

NSG666

As above, what's the fault, how do you overcome it and what model.

Surprised to learn about the boiler location and difficulty of access as I'd heard BG only install in easy access locations - but that's not the issue just an observation.

TELLIT01

NSG666 said:

As above, what's the fault, how do you overcome it and what model.

Surprised to learn about the boiler location and difficulty of access as I'd heard BG only install in easy access locations - but that's not the issue just an observation.

What BG do seems to depend more on the people doing the installation than any 'rules' BG may have.  When they installed our boiler the condense pipe was installed running along the corrugated pvc roof of our carport.  I called BG in the first winter when the pipe froze, I didn't know the cause of the failure at the time, and the engineer refused to sort the problem citing H&S not allowing them to work on that type of roof.  He just shrugged his shoulders when I said they had put the pipe there and said they shouldn't have!

Eldi_Dos

Tickdick00 said:

Hi

We had a brand new combi boiler (Worcester) fitted on 5 August by British Gas. They recommended this be installed in the loft. Since then the boiler has failed three times. We had an engineer visit last week who increased the system pressure but the boiler tripped again last night. BG don't seem to be interested in prioritising us, as it is possible to reset the boiler, but to do so means climbing into the loft and wriggling through roof trusses to get to the boiler. What pressure can I put on BG to resolve this? Thanks

Did you have a Powerflush done on existing pipework when new boiler was installed,or is it a all new system.

Jeepers_Creepers

Tickdick, from what you've said, the system keeps losing pressure until the boiler shuts down - as it should.

There are a few reasons why this can happen, but they all revolve around some water loss. It could be the boiler, but is more likely a pipe or joint elsewhere.

If BG just turn up and repressurise the system, they are twits. Obviously they need to trace where the loss is from, and fix that.

As S62 points out, it would be ideal if your system had a remote filling loop and pressure gauge - both very easy to add - downstairs so you could check and top-up the system whenever it's necessary, as it likely will every year or so in any case. The most obvious location for this would be where the old boiler was located - most likely the two pipes required are still accessible there.

So, the next time they come back, you ask them, "Where's it leaking from?" And you don't take a shrug for an answer.

It's up to you whether you wish to pay for the remote FL and PG. If the boiler really is that hard to get to, then perhaps it could simply be installed near the loft hatch? It literally requires only two pipes.

I'm not too surprised that they aren't popping out instantly to sort it - these are C-19 days, and they probably also have further installs pre-booked, so to go and 'fix' something will be somewhere down their list. What is considered an acceptable delay, I don't know.

You've crawled along this loft to repressurise the system at least three times, and BG came out and essentially just did the same? They didn't try and trace the leak?

Pressure to be put to bear? I guess give them a couple of days to sort it or else you'll get your local friendly plumber out to do so instead, and will sue them for the cost - IF it happens to be the boiler or their installation that's at fault? Personally, I'd just keep phoning and pestering them, threatening poor reviews and stuff.

I'll say this before anyone else does - the first 'mistake' was getting BG to fit the boiler and not a friendly local plumber...

DiamondLil

A few years ago, having finally realised that I was going nowhere with BG regarding an issue that they had caused, I emailed the CEO detailing the problem.

It was sorted within 2 days; this after weeks and weeks of my calling, emailing and writing to BG.

Tickdick00

Eldi_Dos said:

Tickdick00 said:

Hi

We had a brand new combi boiler (Worcester) fitted on 5 August by British Gas. They recommended this be installed in the loft. Since then the boiler has failed three times. We had an engineer visit last week who increased the system pressure but the boiler tripped again last night. BG don't seem to be interested in prioritising us, as it is possible to reset the boiler, but to do so means climbing into the loft and wriggling through roof trusses to get to the boiler. What pressure can I put on BG to resolve this? Thanks

Did you have a Powerflush done on existing pipework when new boiler was installed,or is it a all new system.

A power flush was done on the existing pipework