Defect for late postage 14 August 2021 at 11:15AM edited 14 August 2021 at 11:16AM in Ebay, auctions, car boot sales, post & parcels 12 replies 704 views

janb5

I noticed I had a defect for late postage.  One advisor said I wouldn`t be given a defect because of Covid and the weather!

I attempted to appeal online and received a cut and paste response ignoring the details that I had had the item collected and attached the screen shot from PayPal.

I eventually got this removed but it seems as tho` Ebay have got their red pen out and are giving out defects for non tracked parcels as a automatic thing.  The automatic  message incidentally says this is a final decision but I did manage to overrule it.  I think if you can endure the one track music on the line, you can do anything.

Has anyone else had this experience?

Moogles444

Yes I’ve had lates removed. If you can prove you sent on time by receipt or buyer leaves feedback and ticks it arrived on time that can wipe it. 

You can also get news removed if you are a good seller and ring them 

soolin

I have been fortunate that they are still automatically removing lates as far as I can see on my accounts as I can't meet ebay estimates for delivery times at all. Just this morning, all my Saturday and Sunday sales with a mix of 2 or 3 day dispatch UK 2nd class show delivery on or before Thursday 19th - which is daft. If I took the full 3 days to send as my listing shows it is expecting a 2nd class item to arrive next day!

I'm getting a few 'where is my item' emails again, I have several things out that don't show as delivered and are well over a week since posting. I have switched as much as I can now to various couriers just to give myself a fighting chance. 

I am dreading waking up one morning though and seeing my accounts decimated by a whole load of historical 'lates' that ebay forgot to attribute to my account.

RFW

I doubt it applies to many but I had a late item on something I'd sent, as it was tracked it was removed.
I actually sent before I'd received payment. So when it was sent I marked it as sent, as the buyer paid it then went back into not sent.
It was exceptionally low risk for me sending before dispatch not something I'd ever really do. It saved me a few quid on postage by sending it at the same time as others went out.

neverlikedpeas

I have received a second defect in a few days
Buyer paid Sun 28 Nov, I posted Mon 29 Nov, item arrived one day late on sat 4 Dec
I appealed but received the automatic reply of decision stands.
I have changed the dispatch time on all my items from 2 working days to 5 working days but this seemingly only increases the expected delivery date by 1 day.
It is important because if the number of late delivery defects rises to a certain % of sales then selling fees go up

knightstyle

From a buyers viewpoint late delivery can be a pain.  I am still waiting for an item purchased on 2nd Dec estimated delivery 6th, I messaged seller after a week and they said they forgot to send it!  So now on its way but I wonder when/if I will get it.

GaleSF63

As I only buy now, I haven't kept up with the selling rules. What causes a late defect? Is it to do with tracking, or will it happen if I put that an item didn't arrive by the date  specified, when I do the feedback? I don't think I ever have done, because it rarely matters to me if it's a bit later than expected, but I don't want to cause unnecessary problems to a seller. Does anything happen if I just ignore the question?

Spoonie_Turtle

GaleSF63 said:

As I only buy now, I haven't kept up with the selling rules. What causes a late defect? Is it to do with tracking, or will it happen if I put that an item didn't arrive by the date  specified, when I do the feedback? I don't think I ever have done, because it rarely matters to me if it's a bit later than expected, but I don't want to cause unnecessary problems to a seller. Does anything happen if I just ignore the question?

That's a question I'd like to know the answer to as well.  I've been working on the assumption that nothing happens; I always say yes if it arrived on time but usually I'll ignore it if it arrived later than expected.  The only time I'll say no is if it arrived late and I know for a fact it was dispatched late (e.g. marked dispatched on time but the postal label says 2 or 3 days later) *and* it has properly inconvenienced me *and* there has been no communication from the seller. 

[I think I've actually even said yes a few times when something's arrived late via Royal Mail but the label or reliable tracking show it was definitely in the post in good time, and thus the late delivery was absolutely nothing to do with the seller.  Take that, inflexible eBay system! ]

neverlikedpeas

I received positive feedback for the item that arrived one day late so the defect might have come from the buyer saying it didn't arrive on time.It is a disincentive to leave tracking numbers if there is a chance ebay is picking up the defects from the tracking.

It is harsh  when a buyer pays on a Sunday with second class postage, the item is posted Monday and receiving it the next Saturday is too late.The only way to guarantee delivery would be to send special delivery but that would have been an extra £5.75 on the postage for what was a £19.99 sale.Do ebay really expect me or the buyer to pay £8.95 rather than £3.20 postage  on an average £19.99 item so it arrives 4 days earlier?

Perhaps it is a business decision by ebay to give unrealistic delivery timeframes in order to hand out punishments of increased selling fees.Even with the increased selling fees i won't be leaving ebay because it is a better marketplace than anything else

soolin

If you wait the late defects tend to disappear, I had two in the past three or four weeks they all went within 48 hours so I’m still showing 0%

Also if you want to see if it was the buyer or the tracking  that led to the defect click on report by the status in your dashboard and it will show you. 

TripleH

It does seem rather harsh when you get penalised for events outside your control. We have had issues around here with DPD deliveries being delayed or not delivered at all recently.

Now this could be one of many factors including an outbreak of covid causing illness in local drivers. The seller sends off the item in good time, even sends next day delivery. There is an issue further along the chain causing item to be delayed so seller is to blame. Definitely a negative aspect of amazon is that now everyone is trying to compare apples with pears when it comes to deliveries.

Regarding bay, I don't care about delivery insofar as I never order anything I need urgently. If I receive an item a couple of days late it doesn't bother me. Its the item itself that is my concern. Although I've never had an issue with deliveries so far.