Defect for late postage
edited 14 August 2021 at 11:16AM
in Ebay, auctions, car boot sales, post & parcels
12 replies
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I noticed I had a defect for late postage. One advisor said I wouldn`t be given a defect because of Covid and the weather!
I attempted to appeal online and received a cut and paste response ignoring the details that I had had the item collected and attached the screen shot from PayPal.
I eventually got this removed but it seems as tho` Ebay have got their red pen out and are giving out defects for non tracked parcels as a automatic thing. The automatic message incidentally says this is a final decision but I did manage to overrule it. I think if you can endure the one track music on the line, you can do anything.
Has anyone else had this experience?
I attempted to appeal online and received a cut and paste response ignoring the details that I had had the item collected and attached the screen shot from PayPal.
I eventually got this removed but it seems as tho` Ebay have got their red pen out and are giving out defects for non tracked parcels as a automatic thing. The automatic message incidentally says this is a final decision but I did manage to overrule it. I think if you can endure the one track music on the line, you can do anything.
Has anyone else had this experience?
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I'm getting a few 'where is my item' emails again, I have several things out that don't show as delivered and are well over a week since posting. I have switched as much as I can now to various couriers just to give myself a fighting chance.
I am dreading waking up one morning though and seeing my accounts decimated by a whole load of historical 'lates' that ebay forgot to attribute to my account.
All views are my own and not the official line of MoneySavingExpert.
I actually sent before I'd received payment. So when it was sent I marked it as sent, as the buyer paid it then went back into not sent.
It was exceptionally low risk for me sending before dispatch not something I'd ever really do. It saved me a few quid on postage by sending it at the same time as others went out.
Buyer paid Sun 28 Nov, I posted Mon 29 Nov, item arrived one day late on sat 4 Dec
I appealed but received the automatic reply of decision stands.
I have changed the dispatch time on all my items from 2 working days to 5 working days but this seemingly only increases the expected delivery date by 1 day.
It is important because if the number of late delivery defects rises to a certain % of sales then selling fees go up
[I think I've actually even said yes a few times when something's arrived late via Royal Mail but the label or reliable tracking show it was definitely in the post in good time, and thus the late delivery was absolutely nothing to do with the seller. Take that, inflexible eBay system!
It is harsh when a buyer pays on a Sunday with second class postage, the item is posted Monday and receiving it the next Saturday is too late.The only way to guarantee delivery would be to send special delivery but that would have been an extra £5.75 on the postage for what was a £19.99 sale.Do ebay really expect me or the buyer to pay £8.95 rather than £3.20 postage on an average £19.99 item so it arrives 4 days earlier?
Perhaps it is a business decision by ebay to give unrealistic delivery timeframes in order to hand out punishments of increased selling fees.Even with the increased selling fees i won't be leaving ebay because it is a better marketplace than anything else
Also if you want to see if it was the buyer or the tracking that led to the defect click on report by the status in your dashboard and it will show you.
All views are my own and not the official line of MoneySavingExpert.
Sleep well.