Ebay - Funds on hold for an item sold six months ago due to Credit Card Chargeback.

lju

I've had a message telling me that £200 has been held from my pending funds due to a credit card chargeback.

Ebay asked me to upload proof via photo that the item I sold was the actual item. I was unable to upload or write anything as well.

The buyer in question has raised a dispute (charge back) with their credit card company for a PC I sold six months ago.

They have said it will not turn on and have tried to contact me via ebay but my account no longer exists.

My account does exist and I have had no contact from them. The actual item was brand new and is under manufactures warranty.

Has anybody ever found themselves in this situation? And if so what was the outcome?

janb5

Warning bells are clanging on this one.  So they have had it 6 months and are only now saying it wont turn on.  They`re questioning whether your account exists which is odd in itself.  

My gut reaction is to speak to the Trust department because this seems very odd .

Could you check your bank details as to when you bought it and show that?

soolin

If this is a credit card charge back then you can invoke seller protection by showing proof of postage to the address given.. 

lju

soolin said:

If this is a credit card charge back then you can invoke seller protection by showing proof of postage to the address given.. 

But eBay have this already as it was sent using Packlink. I'm really expecting this to bite me and have to fight eBay for the money back. 

lju

janb5 said:

Warning bells are clanging on this one.  So they have had it 6 months and are only now saying it wont turn on.  They`re questioning whether your account exists which is odd in itself.  

My gut reaction is to speak to the Trust department because this seems very odd .

Could you check your bank details as to when you bought it and show that?

It was less than a month old when I sold it on eBay. I've uploaded a screenshot of my purchase and written on it that this is the item, sold a few weeks later etc.  

lju

Reply from eBay:

Thank you for patiently waiting. As I checked on this, since the buyer is no longer protected here on eBay they filed a charge back dispute with their payment provider. To resolve this issue, I strongly recommend you get in touch with PayPal to check the status of the dispute and have them close it.

So it looks as though I wasn't on managed payments at the time of this sale. PayPal are closed now but I will contact them and see what they have to say once they open. 

soolin

lju said:

Reply from eBay:

Thank you for patiently waiting. As I checked on this, since the buyer is no longer protected here on eBay they filed a charge back dispute with their payment provider. To resolve this issue, I strongly recommend you get in touch with PayPal to check the status of the dispute and have them close it.

So it looks as though I wasn't on managed payments at the time of this sale. PayPal are closed now but I will contact them and see what they have to say once they open. 

As above, PayPal seller protection covers chargebacks as long as you upload proof of postage. I always upload proof, then follow up with an email and phone call telling them I am invoking my seller protection. 

the_lunatic_is_in_my_head

soolin said:

lju said:

Reply from eBay:

Thank you for patiently waiting. As I checked on this, since the buyer is no longer protected here on eBay they filed a charge back dispute with their payment provider. To resolve this issue, I strongly recommend you get in touch with PayPal to check the status of the dispute and have them close it.

So it looks as though I wasn't on managed payments at the time of this sale. PayPal are closed now but I will contact them and see what they have to say once they open. 

As above, PayPal seller protection covers chargebacks as long as you upload proof of postage. I always upload proof, then follow up with an email and phone call telling them I am invoking my seller protection. 

Paypal seller protection does cover chargebacks for unauthorised or not received however if they are for the goods being not as described this is excluded from the protection program:

www.paypal.com/uk/webapps/mpp/ua/useragreement-full#pp-seller-protection

The following items or transactions are not eligible for PayPal Seller Protection:

Item where the buyer claims (either with us or their card issuer) that the item you sent isn't what was ordered (referred to as a “Significantly Not as Described” claim).

It's strange to me that eBay have asked the OP to upload photos of the item. OP are you sure you aren't on managed payments?

lju

the_lunatic_is_in_my_head said:

soolin said:

lju said:

Reply from eBay:

Thank you for patiently waiting. As I checked on this, since the buyer is no longer protected here on eBay they filed a charge back dispute with their payment provider. To resolve this issue, I strongly recommend you get in touch with PayPal to check the status of the dispute and have them close it.

So it looks as though I wasn't on managed payments at the time of this sale. PayPal are closed now but I will contact them and see what they have to say once they open. 

As above, PayPal seller protection covers chargebacks as long as you upload proof of postage. I always upload proof, then follow up with an email and phone call telling them I am invoking my seller protection. 

Paypal seller protection does cover chargebacks for unauthorised or not received however if they are for the goods being not as described this is excluded from the protection program:

www.paypal.com/uk/webapps/mpp/ua/useragreement-full#pp-seller-protection

The following items or transactions are not eligible for PayPal Seller Protection:

Item where the buyer claims (either with us or their card issuer) that the item you sent isn't what was ordered (referred to as a “Significantly Not as Described” claim).

It's strange to me that eBay have asked the OP to upload photos of the item. OP are you sure you aren't on managed payments?

I've just had time to check through my sales. I am on managed payments from eBay for this sale. eBay have given me a PayPal dispute ID. I've phoned PayPal who said it all seems very strange. The buyer has initiated a chargeback through their payment provider and stated the item "is not as described", stating it no longer turns on. This is a PC which they have had for four months. It shows delivered on eBay. Paypal have said they will look into it in more detail "but cannot guarantee I will win". 

the_lunatic_is_in_my_head

lju said:

the_lunatic_is_in_my_head said:

soolin said:

lju said:

Reply from eBay:

Thank you for patiently waiting. As I checked on this, since the buyer is no longer protected here on eBay they filed a charge back dispute with their payment provider. To resolve this issue, I strongly recommend you get in touch with PayPal to check the status of the dispute and have them close it.

So it looks as though I wasn't on managed payments at the time of this sale. PayPal are closed now but I will contact them and see what they have to say once they open. 

As above, PayPal seller protection covers chargebacks as long as you upload proof of postage. I always upload proof, then follow up with an email and phone call telling them I am invoking my seller protection. 

Paypal seller protection does cover chargebacks for unauthorised or not received however if they are for the goods being not as described this is excluded from the protection program:

www.paypal.com/uk/webapps/mpp/ua/useragreement-full#pp-seller-protection

The following items or transactions are not eligible for PayPal Seller Protection:

Item where the buyer claims (either with us or their card issuer) that the item you sent isn't what was ordered (referred to as a “Significantly Not as Described” claim).

It's strange to me that eBay have asked the OP to upload photos of the item. OP are you sure you aren't on managed payments?

I've just had time to check through my sales. I am on managed payments from eBay for this sale. eBay have given me a PayPal dispute ID. I've phoned PayPal who said it all seems very strange. The buyer has initiated a chargeback through their payment provider and stated the item "is not as described", stating it no longer turns on. This is a PC which they have had for four months. It shows delivered on eBay. Paypal have said they will look into it in more detail "but cannot guarantee I will win". 

So your buyer has used Paypal but the buyer hasn't paid you, they paid eBay who then give you the funds so it's a bit odd for eBay to give out a dispute ID for Paypal as managed payments should mean sellers have nothing to do with Paypal.

The help page on eBay says the following on getting the item back specifically for payment disputes:

https://www.ebay.co.uk/help/selling/getting-paid/handling-payment-disputes-managed-payments-seller?id=4799

How to accept the dispute and request a return

1. Select Respond to case from the dispute notification.
2. Select Accept dispute and buyer receives refund and select Continue.
3. Select Try to get my item returned.
4. Verify or edit your return address, then select Accept to confirm the refund.

How to challenge the dispute and request a return

1. Select Respond to case from the dispute notification.
2. Select Challenge dispute and provide proof and select Continue.
3. Select Try to get my item returned.
4. Verify or edit your return address.
5. Verify or edit the information, or upload new evidence.
6. Select Submit.

Was you able to provide eBay with the photos they requested?

lju

Yes, I was able to submit one photo to eBay, that's all it would allow. It all seems as though this is some kind scam.