Charge back

Manxman_in_exile

Try your bank for a chargeback - you've got nothing to lose. 

But I do know that it has been explained on here before that so long as your supplier can demonstrate the goods have been "delivered" (and that even includes being delivered to the wrong address) then a chargeback will likely fail.  (I know - it doesn't sound right).

valleyboy22

Only option i seem to have got now. I just dont understand why ask/wait fr the official police report to turn around and say its nothing they can do?

Aylesbury_Duck

valleyboy22 said:

Only option i seem to have got now. I just dont understand why ask/wait fr the official police report to turn around and say its nothing they can do?

As said before, it might be that they've read the report and don't believe it's their liability.

born_again

Manxman_in_exile said:

Ah but... what would born_again say?

And if I'm wrong I'm sure born_again will explain.

Happy to help.

Sadly Amazon will have proof of delivery. A Chargeback (which is over & above your consumer rights. It is based on card regulations) which state that if it can be proved item delivered, then it will be rejected. I would also expect Amazon to close your account.

You can try & may get lucky. But again watch your Amazon acc, and expect it to be closed. 

As well if Amazon fail to contest & you get to keep the funds. They still have a legal right to claim the funds back via other means.

Cretainly report to police & get CRN. While they may not do anything. It does help your case.

powerful_Rogue

Try emailing a complaint to customerservicesdirector@amazon.co.uk

I've done this a couple of times over the many years i've been an Amazon customer when something has gone wrong and customer services have been unable to help. Normally had contact made the same day and the situation always resolved.

Might not work for you, but worth exploring all avenues before going down the chargeback route.

valleyboy22

born_again said:

Manxman_in_exile said:

Ah but... what would born_again say?

And if I'm wrong I'm sure born_again will explain.

Happy to help.

Sadly Amazon will have proof of delivery. A Chargeback (which is over & above your consumer rights. It is based on card regulations) which state that if it can be proved item delivered, then it will be rejected. I would also expect Amazon to close your account.

You can try & may get lucky. But again watch your Amazon acc, and expect it to be closed. 

As well if Amazon fail to contest & you get to keep the funds. They still have a legal right to claim the funds back via other means.

Cretainly report to police & get CRN. While they may not do anything. It does help your case.

I have gor the police report and they are not intrested, and what is CRN?

valleyboy22

powerful_Rogue said:

Try emailing a complaint to customerservicesdirector@amazon.co.uk

I've done this a couple of times over the many years i've been an Amazon customer when something has gone wrong and customer services have been unable to help. Normally had contact made the same day and the situation always resolved.

Might not work for you, but worth exploring all avenues before going down the chargeback route.

Just did this thank you, and see if i get any joy here.

user1977

valleyboy22 said:

born_again said:

Manxman_in_exile said:

Ah but... what would born_again say?

And if I'm wrong I'm sure born_again will explain.

Happy to help.

Sadly Amazon will have proof of delivery. A Chargeback (which is over & above your consumer rights. It is based on card regulations) which state that if it can be proved item delivered, then it will be rejected. I would also expect Amazon to close your account.

You can try & may get lucky. But again watch your Amazon acc, and expect it to be closed. 

As well if Amazon fail to contest & you get to keep the funds. They still have a legal right to claim the funds back via other means.

Cretainly report to police & get CRN. While they may not do anything. It does help your case.

I have gor the police report and they are not intrested, and what is CRN?

Crime Reference Number

valleyboy22

user1977 said:

valleyboy22 said:

born_again said:

Manxman_in_exile said:

Ah but... what would born_again say?

And if I'm wrong I'm sure born_again will explain.

Happy to help.

Sadly Amazon will have proof of delivery. A Chargeback (which is over & above your consumer rights. It is based on card regulations) which state that if it can be proved item delivered, then it will be rejected. I would also expect Amazon to close your account.

You can try & may get lucky. But again watch your Amazon acc, and expect it to be closed. 

As well if Amazon fail to contest & you get to keep the funds. They still have a legal right to claim the funds back via other means.

Cretainly report to police & get CRN. While they may not do anything. It does help your case.

I have gor the police report and they are not intrested, and what is CRN?

Crime Reference Number

Yeah got this the same day, but that was not good enough and wanted the official police report, hence it took so long because of covid i was told

valleyboy22

powerful_Rogue said:

Try emailing a complaint to customerservicesdirector@amazon.co.uk

I've done this a couple of times over the many years i've been an Amazon customer when something has gone wrong and customer services have been unable to help. Normally had contact made the same day and the situation always resolved.

Might not work for you, but worth exploring all avenues before going down the chargeback route.

No good, but thank you