Broadband - Always on line suggestions please

neilmcl

BigMoneyProblems said:

My master open reach box is just inside the street door, from there I have an extension cable up to my first floor office where the router is plugged into along with my computer. At the moment the router is 300mm off the floor. I used to have a bright box which was copper all the way to the exchange, this gave my minimal problems. We are copper back to the exchange and then fibre takes over. All copper cables are over head.

What sort of extension are you using, is it just a standard BT telephone type extension cable plugged into the master socket? How does it get to your office upstairs?

If so you may see improvement my hardwiring some cat5e and using a NTE5c Mk2 master socket with a VDSL faceplate.

JJ_Egan

Master OR box not Fibre Optical then .

As above last sentence can make a real difference .

Neil49

southsidergs said:

BigMoneyProblems said:

My master open reach box is just inside the street door, from there I have an extension cable up to my first floor office where the router is plugged into along with my computer. At the moment the router is 300mm off the floor. I used to have a bright box which was copper all the way to the exchange, this gave my minimal problems. We are copper back to the exchange and then fibre takes over. All copper cables are over head.

Have you tried with the router in the master socket as well as technically that's where it should be. The extension (which is your responsibility btw) can cause issues

Agreed re the positioning of the router. 

Can you also clarify how the annex is connected to the whole setup. You say it is a major issue but have provided little or no information on how everything is connected. 

I have visions of various cables being routed around the property to provide connectivity in a haphazard manner but, as mentioned above, anything after the master socket is your responsibility. 

pbartlett

Plug the router into the socket by the front door (master socket). If connection problems improve or go away you will know it is your extension lead causing the problem.