Broadband - Always on line suggestions please

BigMoneyProblems

hi , after a very bad experience with ee , we decided to leave them but have to pay over £200 to end the contract, we also have another problem that it keeps going off the internet , driving us mad, so really must get off their system, was interested in Sky business one always on line but  because my hubby isnt registered as a business they cant supply us with it. Does anyone know of a similar broadband with continuous connection ?

[Deleted User]

Unless you're on dial up, all broadband is continuously online.

If yours isn't, you have a line or equipment problem, so get that fixed before you move to a new supplier.

Neil_Jones

BigMoneyProblems said:

hi , after a very bad experience with ee , we decided to leave them but have to pay over £200 to end the contract, we also have another problem that it keeps going off the internet , driving us mad, so really must get off their system, was interested in Sky business one always on line but  because my hubby isnt registered as a business they cant supply us with it. Does anyone know of a similar broadband with continuous connection ?

The whole point of broadband is that its always on.  If your connection keeps dropping and that turns out to be a fault with the line it doesn't matter which provider you move to it will continue to drop until the line issue is fixed. 

If you have filters change them first.  If you  have access to another router set that up first and see how you go.  Otherwise  you need to report it to EE so they can refer it to Openreach.  Its pointless moving if the fault is on the line as it'll just appear on Sky, Plusnet, BT or whoever.

Re: the £200, that'll be because you're in contract.  You agreed to that if you leave early.  Also note business broadband costs a fortune more per month but it does not guarantee you a more reliable connection, it just gives you priority over the great unwashed when a fault occurs (plus its usually ex-VAT prices, so you have to stick 20% on what they quote you)

BigMoneyProblems

we did report to ee and they sent out open reach and they fixed it , but still goes off line , some days its like  every few minutes 

BigMoneyProblems

oh btw its fibre optic . we used to have ee bright box and to get back on that they still want us to pay the £200 , but out of principle we must leave them , they treated us very badly , we were classed as a emergency welfare case when our power cables and phone line ended up on the ground in the garden . My mum is elderly and in a hospital bed in her lounge/ annex to our house, she is  wired up to emergency service by her phone and they lied and lied about getting us up and running, took the 8 days of lying to us , we are due compensation but they are still lying about that and we havent seen a penny of it. So we must leave this company on principle.

The_Fat_Controller

@BigMoneyProblems, if the service comes entirely over the phone line, then you are not on a full fibre service.
You have Fibre to the Cabinet.
If you move to another provider using that system then it is possible you will just take the problem with you as all ISPs use the same Openreach system.

pbartlett

keep badgering ee - they should fix it - that is what you are paying them for. You may be entitled to daily compensation from them.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

I say may, because not sure what constitutes 'not working'

Once fixed you can move if you want to.

iniltous

Makes me wonder , given the OP mentions an ‘annex’ , that this may be a ‘WiFi’ issue rather than a broadband issue , if the hub ( from whatever ISP ) is sited in the main property and it’s hit or miss access in the annex that is nothing to do with the ISP ( or Openreach ) , perhaps the OP can provide more information, but as others have already said, by definition ‘broadband’ is an always ‘on’ service , so that isn’t something that differentiates ISP’s, and if there is a fault , chances are changing provider won’t fix the fault,  but it’s impossible to give a reasoned opinion on any of this because there isn’t a lot of info to base it on.

JJ_Egan

As above is broadband service to the home dropping , or is it the router , or internal cabling or wifi .

Depending upon what OR fixed it might be worth getting in a local telecoms guy to have a look .

OP  fibre optic really check if that the case please .

Where does the router connect to ??

BigMoneyProblems

My master open reach box is just inside the street door, from there I have an extension cable up to my first floor office where the router is plugged into along with my computer. At the moment the router is 300mm off the floor. I used to have a bright box which was copper all the way to the exchange, this gave my minimal problems. We are copper back to the exchange and then fibre takes over. All copper cables are over head.

southsidergs

BigMoneyProblems said:

My master open reach box is just inside the street door, from there I have an extension cable up to my first floor office where the router is plugged into along with my computer. At the moment the router is 300mm off the floor. I used to have a bright box which was copper all the way to the exchange, this gave my minimal problems. We are copper back to the exchange and then fibre takes over. All copper cables are over head.

Have you tried with the router in the master socket as well as technically that's where it should be. The extension (which is your responsibility btw) can cause issues