TalkTalk want to charge me to keep my own property

anotheruser

RudolphHucker said:

Forget the router, the issue is being threatened with a £50 charge if I don't send MY PROPERTY to TalkTalk.

You miss the point.
Nobody but you cares that it's YOUR property.  Stop and think about WHAT you're arguing over.  A piece of junk.  You may think it's all singing all dancing but as outlined above, it's not the best and if you continue to use it (some ISPs don't allow you to use any other router but theirs), you'll be vulnerable to attacks.

It's a piece of junk that's free to send back.

Read that again - it's a piece of junk, free to get rid of.

If you are that desperate for one, I have a spare one you can send back to them.  Problem solved - you keep the crappy router that is useless.

Alternatively, if you want to really bother, allow them to charge you, allow them to mess up credit ratings and take them to court with your evidence.  You'll still have rubbish all over your credit report for a long time.  If you really think it's worth it... for a piece of junk... go ahead.
Remember to report back what happened.

RudolphHucker

anotheruser said:

RudolphHucker said:

Forget the router, the issue is being threatened with a £50 charge if I don't send MY PROPERTY to TalkTalk.

You miss the point.
Nobody but you cares that it's YOUR property.  Stop and think about WHAT you're arguing over.  A piece of junk.  You may think it's all singing all dancing but as outlined above, it's not the best and if you continue to use it (some ISPs don't allow you to use any other router but theirs), you'll be vulnerable to attacks.

It's a piece of junk that's free to send back.

Read that again - it's a piece of junk, free to get rid of.

If you are that desperate for one, I have a spare one you can send back to them.  Problem solved - you keep the crappy router that is useless.

Alternatively, if you want to really bother, allow them to charge you, allow them to mess up credit ratings and take them to court with your evidence.  You'll still have rubbish all over your credit report for a long time.  If you really think it's worth it... for a piece of junk... go ahead.
Remember to report back what happened.

No YOU miss the point.

TalkTalk are trying to charge me for not sending them MY property.

The quality of the router is irrelevant, as is your opinion of the router.

RudolphHucker

JSmithy45AD said:

Roland_Sausage said:

RudolphHucker said:

Forget the router, the issue is being threatened with a £50 charge if I don't send MY PROPERTY to TalkTalk.

You've spent far too much time on this just to prove a point. Congratulations, you've won but ultimately you're still left with a bit of useless equipment.

Why would you not want to just send it back? It's useless for anything anyway. It's not like you can use it with your new provider, so it's just going to gather dust until you take it to the tip.

Yep, at least TT would have recycled or reused it in some fashion. It will now most probably end up in landfill so well done OP, awesome job.

No it'll end up in a local incinerator, as does most recycling.

[Deleted User]

RudolphHucker said:

anotheruser said:

RudolphHucker said:

Forget the router, the issue is being threatened with a £50 charge if I don't send MY PROPERTY to TalkTalk.

You miss the point.
Nobody but you cares that it's YOUR property.  Stop and think about WHAT you're arguing over.  A piece of junk.  You may think it's all singing all dancing but as outlined above, it's not the best and if you continue to use it (some ISPs don't allow you to use any other router but theirs), you'll be vulnerable to attacks.

It's a piece of junk that's free to send back.

Read that again - it's a piece of junk, free to get rid of.

If you are that desperate for one, I have a spare one you can send back to them.  Problem solved - you keep the crappy router that is useless.

Alternatively, if you want to really bother, allow them to charge you, allow them to mess up credit ratings and take them to court with your evidence.  You'll still have rubbish all over your credit report for a long time.  If you really think it's worth it... for a piece of junk... go ahead.
Remember to report back what happened.

No YOU miss the point.

TalkTalk are trying to charge me for not sending them MY property.

The quality of the router is irrelevant, as is your opinion of the router.

Come on folks, there must be somebody round here that wants to congratulate Rudolph for winning the war of the £4 router against the corporate telecoms giant?

We are money saving addicts after all, doorstops and paper weights aren't cheap nowadays.

iniltous

Although your point is valid , why were TT trying to charge you for something that according to their own T&C’s was your property, the less than supportive comments are from those that would have simply returned the router , regardless of its ownership, if they provided the means to return it , especially as it has no real value…..I suspect the reason for TT trying to claim it was not your property is that it’s more often the case that a router only becomes the property of the customer once the minimum term is up, that way, should the router fail outside the minimum term , it’s your problem, they will ( usually ) supply a ‘new’ router to get you back into service but with a new minimum term….if it fails within the minimum period chances are it’s still under warranty and would be replaced on that basis…..because you used the price increase to ‘escape’ before the minimum term had expired the obviously poorly trained representatives gave information that isn’t correct as far as the actual T&C’s…..but TBH, if they wanted it back that badly and sent a returns kit for it, I would have just sent them it back and saved myself the need to school them on their own T&C’s

armith

As an aside...

I hate the waste that is involved with old routers. I've got a whole attic full of the history of my ISPs over the last 20 years: Two Netgear 834s, a couple of BT Home Hubs, a "Technicolor" of some description from a company called "New Call" that I can't even remember going with, a hacked Post Office Xyzel and a garish TalkTalk of some vintage. I also have an unopened NowTV router that was sent when I switched from Sky - but didn't bother swapping over from the identical Sky router. I even asked NowTV if I could just pay the £9.95 delivery fee and not get the router - but they said it wasn't possible. 

I could take them down to the (not very) local "Household waste recycling hub" (aka "the tip") but the environmental cost of recycling all this stuff probably outweighs any saving in resources from the few bits of precious metal extracted (fuel to drive to Tip, fuel to transport from tip to specialist recycler, fuel to heat up and extract metals, fuel to take extracted metals to new manufacturer etc). So it ends up being rather ineffective loft insulation.

The ecological alternative is to never switch ISPs (could use Zen...) and pay whatever the "ISP for life" asks each year.

[Deleted User]

armith said:

As an aside...

I hate the waste that is involved with old routers. I've got a whole attic full of the history of my ISPs over the last 20 years: Two Netgear 834s, a couple of BT Home Hubs, a "Technicolor" of some description from a company called "New Call" that I can't even remember going with, a hacked Post Office Xyzel and a garish TalkTalk of some vintage. I also have an unopened NowTV router that was sent when I switched from Sky - but didn't bother swapping over from the identical Sky router. I even asked NowTV if I could just pay the £9.95 delivery fee and not get the router - but they said it wasn't possible. 

I could take them down to the (not very) local "Household waste recycling hub" (aka "the tip") but the environmental cost of recycling all this stuff probably outweighs any saving in resources from the few bits of precious metal extracted (fuel to drive to Tip, fuel to transport from tip to specialist recycler, fuel to heat up and extract metals, fuel to take extracted metals to new manufacturer etc). So it ends up being rather ineffective loft insulation.

The ecological alternative is to never switch ISPs (could use Zen...) and pay whatever the "ISP for life" asks each year.

Totally agree with this, I really wish ISP's had an opt out of equipment tariff that was cheaper for those that want to supply their own - I know they like to provide their own kit because it is easier support wise but I'd be happy to take a hit on that and accept that I need to support my own kit.

When I first got online back in the early 90's it was with my own modem and that was just the way it was with the internet for years and I've carried on that habit. When I moved over to cable I had to use their modem but the router and wifi has always been my own kit and I wouldn't have it any other way, I don't get any of the performance issues that people moan about around internet and wifi - it just works.

I bought a £350 wifi router 3 years ago, it still sells new for £250 today unlike ISP freebies that don't age well and knocks the socks off any ISP router for features, speed and range and will for many years to come. It won't end up in a loft or landfill anytime soon either.

But such is our disposable world where the cheapest price seems to come before quality and longevity for too many people.

I see it all the time on these broadband forums, people are scrape the cheapest deals to save a couple of quid a month then moan about the quality of their service. You get what you pay for.

brewerdave

Agree with @armith - I recently got shot of a boxful of old routers going back to ~ 2006 when my s-i-l was doing a dump run -also  ~ 10 filters and a large number of cables and power bricks !!

jon81uk

Those terms are confusing.

But I'm sure I read somewhere that Broadband companies now have a legal/regulatory responsibility to make sure the equipment is returned for recycling?

wild666

Tell talk-talk that you will sue if they take £50 from your account for the router as they are in breech of contract on the part 7.2(a)  of their T& C's which states that you own the router. 
You will be claiming the £50 plus costs and compensation, even if you only go for another £50, and give them a set period to respond, like 14 days, not working days, the day after you send the message/email to them. 

Most, not all, ISP's block their routers so that they cannot be used with other providers.