Amazon refund dispute

Basjoe

Just to keep followers of this thread up to date. I contacted Citizens' Advice, who recommended a Section 75 claim. I contacted my credit card company, explained the facts, and a case was drawn up. I have forwarded my comprehensive collection of email exchanges with Amazon. The die is cast.

Basjoe

ivavoucher

Good luck Basjo

Basjoe

Further update.
A section 75 dispute was raised. The credit card card company contacted Amazon. I got an email from an Account Specialist at Amazon. The gist was, that if the credit card company was not going to pay it, then I have to find an alternative method of payment.

That was the last straw.

I phoned 0800-496-1081. This is Amazon's little-publicised phone number for their Customer Services. I explained the complete facts start-to-finish, and I did not spare the horses, so to speak. They did two lengthy sessions of investigation while I held the line. Finally, Amazon agreed to refund the amount, and as the dispute was now with the credit card company, they would now deal directly with them. They said that they hoped it had not spoiled my day. Day. It's been going on for over a month.

The Account Specialist at Amazon has insinuated that I am a thief on many occasions, and so I demanded an apology from that department, in writing. They said they would pass on the request. Hah ! Don't hold your breath on that one !

But anyway, I now think this is over, and with a result which is probably the best I can reasonably expect.

Basjoe

cymruchris

That's good news - did you ask them to confirm it in writing (at least by email)?

Basjoe

The confirmatory email detailing the refund says "One of our aims is to provide a convenient and efficient service and we realise that we haven't met that standard in this case. Please accept our apologies."

"We're very sorry that we weren't able to meet your expectations this time around. We hope that you will allow us another opportunity to serve you in the future."

I think that just about wraps it up. Thanks to all who offered ideas or advice.

Best Regards
Basjoe

Manxman_in_exile

Make sure you don't end up with a successful s75 claim AND a separate refund from Amazon.

Anything is possible...