Amazon refund dispute

bris

pbartlett said:

Basjoe said:

Thank you for born_again, that is useful information. Does anyone else share this perspective ? Some were implying that if I took this route then Amazon would be automatically affronted and blacklist me. If this is not the case then S75 will rise to the top of my options.

Basjoe

A chargeback would definitely cause affront to Amazon - the money would be taken out of their account.

For S75, the money comes from the card company, so Amazon would be less likely to be affronted. It may be that the card company contacts Amazon to hear their side of the story, but who knows, it is a roulette wheel, but if they do Amazon may still be a bit affronted, but maybe not enough to close your account with them.

The card company pay the S75 to the customer then claim it back from the company. The card company do not take the hit when there are funds to take from the retailer so anyway it goes Amazon lose out.

The card company give you 45 days to dispute the claim, (45days was a long time ago not sure what it is now) if you lose the merchant deducts it from any future card sales you take. They only take the hit when the Double glazing and pop up car dealers etc go bust and dissapear.

sheramber

68ComebackSpecial said:

I wouldn't necessarily agree with this having received an item which 1) was not in the condition described 2) still contained a handwritten note from the original purchaser - both of which suggest a lack of care in the warehouse returns process before it is put back on the shelf ready for resale.

still contained a handwritten note from the original purchaser 

Where did you read that?

pbartlett

The phone was either never in the box in the first place and Amazon procedures did not pick that up, or it was stolen during shipment.

Amazon have come back and said it was in the box, thus it was stolen en route. Report that, get a crime number and go back to Amazon.

Basjoe

The "handwritten note" thing must be a detail confused from another thread somewhere.

I still have had no reply from Amazon concerning my request for a transcript of the Chat dialogue. Still no reply from Amazon concerning my request for the phone's IMEI number. Very irritating.

It's almost as if they are daring me to be bold.

Basjoe

Basjoe

Thank you pbartlett, Good advice. I will report it as stolen to the police and get a crime number, and pass this on to Amazon.

Basjoe

Basjoe

Further to the above, I've just been talking this over with my wife. The thing is, nothing has been stolen from me. If the phone has been stolen it has been stolen from Amazon, presumable from within its supply chain. Or else there has been a mistake within its stock system.

Amazon simply did not deliver what I ordered. The phone's disappearance took place before my involvement.

Basjoe

pbartlett

I believe in law, once you have been offered something for a price and accepted that offer, the property becomes yours. This is doubly so once you have paid. The phone was yours and thus it was stolen from you.

Amazon shipped your property - your phone - to you using their network and someone stole it from you.

Edit: it seems to me that the contract you had with Amazon is essentially two parts - supply and delivery. The supply part is fulfilled - they had a phone, it was in a box, they wanted a price for it, you agreed and paid for it. At that point the phone became yours. The delivery part is not fulfilled - someone stole the phone whilst in transit through their network. They have not upheld the delivery side and you have had a crime against you

Happy to be corrected on all the above!

Basjoe

I've contacted Citizen's Advice to find out where I stand in law, and what their advice is for a way forward.

Basjoe

MattMattMattUK

Just to check, do you have a history of returning things to Amazon? They are normally very good in these cases, but are considerably less flexible for anyone who is a serial returner. 

Basjoe

My order history with Amazon is unblemished. Over the years I have spent many thousands of pounds with them. I have never made  a claim for missing items. Indeed,  as far as I can remember I have never even had cause to return anything to them for any reason.

Basjoe