John Lewis

[Deleted User]

You should have gone to Currys

Ridgebourne

I am having problems with John Lewis, ordered wood flooring to the tune of£9811.35 paid in full June 9th, phone me after paying ,informing me wood not in, will order and fit first week in September, it’s now 5th October, 5 phone calls, 12 emails later I requested cancellation, informed 28 th sept cheque in post, no it was not. I have inform them I want my money back. They informed they could fit me in ,in December ,to have my flooring fitting. I have said No, now it’s we will be charging cancellation fee’s, we’re do I go from here. Sorry to be so long winded

TELLIT01

Ridgebourne said:

I am having problems with John Lewis, ordered wood flooring to the tune of£9811.35 paid in full June 9th, phone me after paying ,informing me wood not in, will order and fit first week in September, it’s now 5th October, 5 phone calls, 12 emails later I requested cancellation, informed 28 th sept cheque in post, no it was not. I have inform them I want my money back. They informed they could fit me in ,in December ,to have my flooring fitting. I have said No, now it’s we will be charging cancellation fee’s, we’re do I go from here. Sorry to be so long winded

I would suggest reposting this as a new question rather than hanging it off the end of another one, albeit both are issues with John Lewis.

theonlywayisup

Ridgebourne said:

I am having problems with John Lewis, ordered wood flooring to the tune of£9811.35 paid in full June 9th, phone me after paying ,informing me wood not in, will order and fit first week in September, it’s now 5th October, 5 phone calls, 12 emails later I requested cancellation, informed 28 th sept cheque in post, no it was not. I have inform them I want my money back. They informed they could fit me in ,in December ,to have my flooring fitting. I have said No, now it’s we will be charging cancellation fee’s, we’re do I go from here. Sorry to be so long winded

How did you pay?

Ridgebourne

Halifax card, then we paid the full amount to the Halifax

Jenni_D

Ridgebourne said:

Halifax card, then we paid the full amount to the Halifax

That doesn't help ... is that a Credit card? A Debit card? A Charge card?

Ridgebourne

Credit card

Ridgebourne

Credit card

Jenni_D

Raise a claim against your card provider ... they'll probably process it first as a chargeback for non-delivery which will get your money refunded immediately (but the seller has 45 days to contest it, so the money could be snatched back). Otherwise it can be raised as a Section 75 claim (which makes the credit provider jointly liable with the seller for the performance of the contract).

Details about S75 can be found online, or via the MSE article on it.

Ridgebourne

Thankyou so much for your help