Item Tracked as Delivered but never arrived.

Quickblood

I'm away a lot at the moment and one of the items I ordered tracked as delivered by Royal Mails Track & Trace service but no one in my house has seen it. If for some reason one of the Neighbours got it well they've decided to keep it cause it's been a while now. It's too late to use it now so I just want my money back but am I entitled to it?

Aylesbury_Duck

Yes, because liability for the purchase remains with the seller until it's in your possession.  It will be more complicated if the tracking shows it was delivered to your address, though.

the_lunatic_is_in_my_head

www.legislation.gov.uk/ukpga/2015/15/section/29/enacted

Passing of risk

(1)A sales contract is to be treated as including the following provisions as terms.

(2)The goods remain at the trader’s risk until they come into the physical possession of—

(a)the consumer, or

(b)a person identified by the consumer to take possession of the goods.

Does the track & trace show the GPS location on a little map? 

You should of course complain to your Royal Mail depot (in person if you can) to help prevent this happening again as the retailer may not be quick to just hand over a refund when the tracking says it was delivered.

Sandtree

Quickblood said:
If for some reason one of the Neighbours got it well they've decided to keep it cause it's been a while now. It's too late to use it now so I just want my money back but am I entitled to it?

What was it that some random neighbour would have wanted to keep it and its too late for you to use it?

What would you have done had you asked again in your house and one of those that you live with suddenly did remember they had it and handed it to you?

daveyjp

We only open our front door for deliveries.  A few weeks ago a delivery driver told me there was another package on the floor by the step.

Not expecting anything I looked and it was for a neighbour (the joys have having house numbers with numbers and letters).

Took it to her and she had already complained to the retailer and had her money back, as despite an email saying it had been delivered she hadn't received it.

Quickblood

Aylesbury_Duck said:

Yes, because liability for the purchase remains with the seller until it's in your possession.  It will be more complicated if the tracking shows it was delivered to your address, though.

The tracking does shows a GPS location that could easily be me or a neighbour but no note was left, no neighbour has bought it round and no one in my house received it.

Aylesbury_Duck

Have you actually asked any of the neighbours?

Quickblood

Aylesbury_Duck said:

Have you actually asked any of the neighbours?

Yup and no one has it.

Pollycat

You need to find out from Royal Mail who has signed for it (although RM aren't getting signatures, the delivery person should record the name of the person who accepts the parcel).

I don't know if RM will speak to you as it is the sender who has the contract with them or if you will have to get the sender to chase it up.

Have you spoken to the sender?

molerat

Pollycat said:

You need to find out from Royal Mail who has signed for it (although RM aren't getting signatures, the delivery person should record the name of the person who accepts the parcel).

I don't know if RM will speak to you as it is the sender who has the contract with them or if you will have to get the sender to chase it up.

Have you spoken to the sender?

Which 99.9999999% of the time will be the addressee whether or not that was the person who actually took delivery.

I have just checked a package I received the other day, not signed for though, and the GPS location is pretty clear although closer to the neighbour than me.

Pollycat

molerat said:

Pollycat said:

You need to find out from Royal Mail who has signed for it (although RM aren't getting signatures, the delivery person should record the name of the person who accepts the parcel).

I don't know if RM will speak to you as it is the sender who has the contract with them or if you will have to get the sender to chase it up.

Have you spoken to the sender?

Which 99.9999999% of the time will be the addressee whether or not that was the person who actually took delivery.

I have just checked a package I received the other day, not signed for though, and the GPS location is pretty clear although closer to the neighbour than me.

From Royal Mail website:

What can I do if my item is shown as delivered, but it hasn’t been received?

If you’re the recipient:

• Check whether the item was sent using a service that obtains a signature on delivery*. If it was, do you recognise the name of the person who accepted the item? The name will be provided by the person who accepted the delivery and not always the person on the address label.
  *We usually ask customers to sign for deliveries on a digital screen. However, due to the current coronavirus situation, in order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item and sign on their behalf.