Bank lost my money!

Elixir

Olly you are a bit confused, I opened my account with £195 in CASH. Also I had the info letter and everything else posted to me, nothing was printed out for to give to me. Sounds like my bank has done a few things wrong then?

Elixir

Someone put me onto this:
http://www.bankingcode.org.uk/

Advised me to tell them if the matter is not resolved in 24 hours I will have to make a complaint. Just thought Id include this link for others in a similar position.

mrtg0525

Elixir wrote: »

Olly you are a bit confused, I opened my account with £195 in CASH. Also I had the info letter and everything else posted to me, nothing was printed out for to give to me. Sounds like my bank has done a few things wrong then?

That's certainly what it looks like from what you're saying...

Elixir

Good, more to my side of the case then.

dunstonh

Darich, I didnt know an account HAD to be opened with cash, thats good news too.

There is no requirement to open a business account with Lloyds with a deposit. Indeed, some businesses would find it isnt possible if they are still in the set up stage.

olly300

Elixir wrote: »

Olly you are a bit confused, I opened my account with £195 in CASH. Also I had the info letter and everything else posted to me, nothing was printed out for to give to me. Sounds like my bank has done a few things wrong then?

Sorry didn't realise you paid in cash.

The bank as mrtg0525 said have clearly done things wrong as they should have given you at least a receipt.

Iamthesmartestmanalive

This is exactly why banks have receipts etc

If you didnt get one or lost the details then your at the banks mercy as if there systems dont bail you out you have zero proof you paid it in

Even showing you were at the bank etc wouldnt be enough

It will teach you to get proper receipts in future

Billionpounddreamer

No advice, but a story

My dad deposited £2000 into Lloyds about 15 years back, and as his book was in the machine, there was a power outage.
Don't ask me why, but he didn't bother to check his book! He realised the next day, went back, but they said there was no proof of him depositing it, even though the woman behind the counter was working the next day and vouched for him!

Just be glad it isn't £2000!

jackywhizz

if you paid in cash I would get them to look at the security video. this should show u being dealt with by the cashier even if they can't see exactly what u handed over. I work in a bank & usually our credits are posted straight away, but not for new accounts, altho we would provide a receipt. Saying the computer is busy sounds like an excuse to me. Either the cashier wasn't competent or something else is going on. Unfortunately not everyone who works for banks are longserving & trustworthy.

Elixir

Jacky, thanks. They rang me back before closing time and asked if they could wait till the staff member in question was in work, the soonest of which will be wednesday. I said thats fine, I also asked that surely they was cameras that would have caught it all and they agreed.

BPD, £2000!!! OMG, yes you are right it could be worse, and thats awful! I would be angry for months if that were me.

Olly, thanks too