Charged for opting out of marketing texts!

born_again

Keep_pedalling said:

It is quite easy to miss the point when you fail to provide relevant information (such as the fact you have unlimited free texts) in the opening post.

Unlimited text's will not cover to these numbers. As they are not normal phone numbers. hey are usually only 5 no's long.

Boznap

Keep_pedalling said:

Boznap said:

Keep_pedalling said:

15p is the standard charge for a text from EE, so JDS are not making anything from it. It is really down to you to know what charges your supplier makes before using a service.

My contract allows me unlimited free texts. I also think you may be missing the point a bit here. Being charged for opting out of unsolicited spam is, in my view, an unfair practice. They're using a premium rate number to cover costs they're creating. At no point was I told, including in the text message, that a charge may apply. Are you saying you think this is fair and reasonable? 

It is quite easy to miss the point when you fail to provide relevant information (such as the fact you have unlimited free texts) in the opening post.

You've not yet commented on the crux of the issue - is there a reason why you'd rather pick at redundant issues?

Zinger549

Did it not say you'll be charged. On my phone (EE) it says that it will charge you for sending texts, when you text certain short codes. It then asks if you want to continue or cancel.

Boznap

Aylesbury_Duck said:

Boznap said:

Keep_pedalling said:

15p is the standard charge for a text from EE, so JDS are not making anything from it. It is really down to you to know what charges your supplier makes before using a service.

My contract allows me unlimited free texts. I also think you may be missing the point a bit here. Being charged for opting out of unsolicited spam is, in my view, an unfair practice. They're using a premium rate number to cover costs they're creating. At no point was I told, including in the text message, that a charge may apply. Are you saying you think this is fair and reasonable? 

So if you've been charged for the text message that should have been free, isn't your complaint with EE?

As to the second part (in bold), it seems that JDS haven't received anything from you, so I can't see how they're covering costs by taking money from you.

I don't disagree it's a nuisance practice, though.

It's JD who gets the 15p (like I said, it's a premium number). Thanks for your last comment - I am indeed seeking views on: A) whether people agree it's an unfair practice; and is it happening elsewhere.

powerful_Rogue

Boznap said:

Aylesbury_Duck said:

Boznap said:

Keep_pedalling said:

15p is the standard charge for a text from EE, so JDS are not making anything from it. It is really down to you to know what charges your supplier makes before using a service.

My contract allows me unlimited free texts. I also think you may be missing the point a bit here. Being charged for opting out of unsolicited spam is, in my view, an unfair practice. They're using a premium rate number to cover costs they're creating. At no point was I told, including in the text message, that a charge may apply. Are you saying you think this is fair and reasonable? 

So if you've been charged for the text message that should have been free, isn't your complaint with EE?

As to the second part (in bold), it seems that JDS haven't received anything from you, so I can't see how they're covering costs by taking money from you.

I don't disagree it's a nuisance practice, though.

It's JD who gets the 15p (like I said, it's a premium number). Thanks for your last comment - I am indeed seeking views on: A) whether people agree it's an unfair practice; and is it happening elsewhere.

JD do not get the 15p. Replies to shortcodes are not included in inclusive texts. So the 15p you paid was the stardard EE sms charge.

Boznap

Zinger549 said:

Did it not say you'll be charged. On my phone (EE) it says that it will charge you for sending texts, when you text certain short codes. It then asks if you want to continue or cancel.

Hi ZInger, there was no warning that I'd be charged on the text from JD, or in their instructions re texting to opt out. But yes - I did get that message appear saying I may incur a charge. I assumed, however, that may in this case would be may not, on the grounds that it would be ludicrous to charge me to opt out of something I didn't opt in to. HOWEVER, paying the 15p on this occasion is not my main beef. The point I'm making is that it is an unfair practice to require me, or anyone else, to pay 15p for the privilege of not being pestered and it shouldn't be happening.

born_again

Boznap said:

Zinger549 said:

Did it not say you'll be charged. On my phone (EE) it says that it will charge you for sending texts, when you text certain short codes. It then asks if you want to continue or cancel.

Hi ZInger, there was no warning that I'd be charged on the text from JD, or in their instructions re texting to opt out. But yes - I did get that message appear saying I may incur a charge. I assumed, however, that may in this case would be may not, on the grounds that it would be ludicrous to charge me to opt out of something I didn't opt in to. HOWEVER, paying the 15p on this occasion is not my main beef. The point I'm making is that it is an unfair practice to require me, or anyone else, to pay 15p for the privilege of not being pestered and it shouldn't be happening.

Complain to EE then....

Then read through the charges for non standard calls/text etc. That way you will be aware in the future.

You made a assumption from "May incur" that was wrong. Had you checked 1st, you would have known. End of the day it costs JD to send them , so simply deleting them is a good way of getting back at them 🤣

Boznap

powerful_Rogue said:

Boznap said:

Aylesbury_Duck said:

Boznap said:

Keep_pedalling said:

15p is the standard charge for a text from EE, so JDS are not making anything from it. It is really down to you to know what charges your supplier makes before using a service.

My contract allows me unlimited free texts. I also think you may be missing the point a bit here. Being charged for opting out of unsolicited spam is, in my view, an unfair practice. They're using a premium rate number to cover costs they're creating. At no point was I told, including in the text message, that a charge may apply. Are you saying you think this is fair and reasonable? 

So if you've been charged for the text message that should have been free, isn't your complaint with EE?

As to the second part (in bold), it seems that JDS haven't received anything from you, so I can't see how they're covering costs by taking money from you.

I don't disagree it's a nuisance practice, though.

It's JD who gets the 15p (like I said, it's a premium number). Thanks for your last comment - I am indeed seeking views on: A) whether people agree it's an unfair practice; and is it happening elsewhere.

JD do not get the 15p. Replies to shortcodes are not included in inclusive texts. So the 15p you paid was the stardard EE sms charge.

As far as I am aware, it's EE who takes the payment and then passes it on to JD, though I am guessing they'll take a cut. 

Aylesbury_Duck

Boznap said:

Zinger549 said:

Did it not say you'll be charged. On my phone (EE) it says that it will charge you for sending texts, when you text certain short codes. It then asks if you want to continue or cancel.

Hi ZInger, there was no warning that I'd be charged on the text from JD, or in their instructions re texting to opt out. But yes - I did get that message appear saying I may incur a charge. I assumed, however, that may in this case would be may not, on the grounds that it would be ludicrous to charge me to opt out of something I didn't opt in to. HOWEVER, paying the 15p on this occasion is not my main beef. The point I'm making is that it is an unfair practice to require me, or anyone else, to pay 15p for the privilege of not being pestered and it shouldn't be happening.

There's the problem.  They didn't require you to pay, you elected to take a chance that you might be charged.

Unless the law changes, this sort of nonsense is a consequence of the connected world.  We freely hand over all sorts of personal data and often don't go through all the steps to prevent every business we interact with from using those data.  JDS got your number from somewhere, and are using it with your consent.  The best thing to do is to block the number of any entity contacting you in this way (assuming you don't want to hear from them by text message for legitimate reasons, of course) and be extra vigilant when providing personal information and selecting what a company may use it for.

user1977

Boznap said:

Zinger549 said:

Did it not say you'll be charged. On my phone (EE) it says that it will charge you for sending texts, when you text certain short codes. It then asks if you want to continue or cancel.

The point I'm making is that it is an unfair practice to require me, or anyone else, to pay 15p for the privilege of not being pestered and it shouldn't be happening.

You can contact them by another method if you prefer.