Struggling to get overpayment made in error back from AMEX

Dick_here

Roland_Sausage said:

You’d probably be easier just using the card to pay for groceries, petrol and everything you can until the £900 is spent.

If I could easily just forget £900 I might but sadly I can't.  Also, why should they benefit from this, grrr.

Dick_here

funkycredit said:

!!!!!!_here said:

funkycredit said:

Here's a direct email to the execs office at Amex. Try that - you'll usually get a UK based manager respond if you leave your phone number too - theexecutiveoffice@aexp.com

good luck. 

Having today received a second letter telling me what I have done wrong I have now used that email address.  Let's see what happens now, thanks for the address.

Good luck! Worked fine for me when they hit me with the financial review. Keep us updated with progress. 

Thanks, I've had an email stating my complaint is being looked into, that's it so far !

Dick_here

Weekly Update - no 1, hopefully not of many.

Basically, no progress.

The email mentioned above includes:

• If possible, we will strive to resolve the matter within 3 working days from the date we receive your complaint. If your complaint is resolved within this timeframe, we will send you a Summary Resolution Communication, informing you of your right to refer your complaint to the Financial Ombudsman Service (FOS).

I have heard nothing, and the email was received early on 1st July.  Maybe they have written but I have not received it yet at least.

But the only thing that matters to me - simply getting the overpayment refunded - has still not happened.

Is there anyone from AMEX who monitors these forums ?  If so, please help.

chistery

I've always found Amex very easy to get a credit refund from. One call, and they action it in about a week. Same with transferring credit to another Amex card. 

Which bank are you trying to refund it to? 

Dick_here

chistery said:

I've always found Amex very easy to get a credit refund from. One call, and they action it in about a week. Same with transferring credit to another Amex card. 

Which bank are you trying to refund it to? 

Lloyds - the one I pay them from easily enough.

MallyGirl

I am not a twitter user but that might be an option - bad publicity often gets a result. I had success using Facebook for something along the same lines.

Dick_here

Good news of sorts finally.  They have partially upheld my complaint and credited my account with £100.  The less positive aspect is that I now have an extra £100 which has not been returned to me.

Roland_Sausage

That’s been a month. You could have spent half of that balance by now.

Dick_here

Roland_Sausage said:

That’s been a month. You could have spent half of that balance by now.

Yes, isn't hindsight wonderful.

Dick_here

To bring this unhappy scenario to a conclusion:  I've now spent most of the credit balance, and the £100 compensation has been paid into my bank account.  I will be closing my account very soon, this has been horrific.