Struggling to get overpayment made in error back from AMEX

[Deleted User]

born_again said:

!!!!!!_here said:

born_again said:

I take it that you had a balance on the AMEX card? That is now £1K less than before.

I would be surprised if it went to pay the balance that they would consider refund it, even if made in error.

>>>  It's my money after all <<<
Not once it has gone to pay a debt owed.

Only option would be to raise a complaint & see how it goes. 

I had a couple of hundred as a balance, I'm now £900+ in credit, that's what I'm trying to get back.

Thanks.

Should not be a problem, as a credit balance is usually against the T/C.  

Complaint time. 

Putting balance onto your card deliberately is, the accidental one from say a refund or BT isn't

Dick_here

To update, I've just had my 3rd chat with them.  I finally asked to speak to a manager then got cut off, funnily enough.  Last week I was told the matter would be treated as urgent, obviously it hasn't been.  Today I got the 'up to 10 working days' story again, which was the starting point 3 weeks ago.  Appalling.

funkycredit

Here's a direct email to the execs office at Amex. Try that - you'll usually get a UK based manager respond if you leave your phone number too - theexecutiveoffice@aexp.com

good luck. 

MattMattMattUK

!!!!!!_here said:

To update, I've just had my 3rd chat with them.  I finally asked to speak to a manager then got cut off, funnily enough.  Last week I was told the matter would be treated as urgent, obviously it hasn't been.  Today I got the 'up to 10 working days' story again, which was the starting point 3 weeks ago.  Appalling.

Your "nuclear" option would be to threaten to close the card as upon closing the account they would need to refund you any positive balance, although I suspect that the retention team might have a be able to assert a bit more pressure to get this resolved.

Was this Amex a credit card or charge card?

Dick_here

MattMattMattUK said:

!!!!!!_here said:

To update, I've just had my 3rd chat with them.  I finally asked to speak to a manager then got cut off, funnily enough.  Last week I was told the matter would be treated as urgent, obviously it hasn't been.  Today I got the 'up to 10 working days' story again, which was the starting point 3 weeks ago.  Appalling.

Your "nuclear" option would be to threaten to close the card as upon closing the account they would need to refund you any positive balance, although I suspect that the retention team might have a be able to assert a bit more pressure to get this resolved.

Was this Amex a credit card or charge card?

Just a normal credit card.  I'll certainly be closing my account after this !

lisyloo

I got a credit recently after a flight refund.
They asked me for my bank details over the phone (I was actually nervous in case there could be an error).
They sent me a link to upload a bank statement.
I uploaded it (was relieved they were checking the details were correct).
I got my credit very quickly - days.
Not bragging just telling the process I went through.

Dick_here

lisyloo said:

I got a credit recently after a flight refund.
They asked me for my bank details over the phone (I was actually nervous in case there could be an error).
They sent me a link to upload a bank statement.
I uploaded it (was relieved they were checking the details were correct).
I got my credit very quickly - days.
Not bragging just telling the process I went through.

Yes, that's pretty much what's happened to me, but getting the refund is not happening still.  Good for you of course, that's how it should be for us all.

Dick_here

funkycredit said:

Here's a direct email to the execs office at Amex. Try that - you'll usually get a UK based manager respond if you leave your phone number too - theexecutiveoffice@aexp.com

good luck. 

Having today received a second letter telling me what I have done wrong I have now used that email address.  Let's see what happens now, thanks for the address.

funkycredit

!!!!!!_here said:

funkycredit said:

Here's a direct email to the execs office at Amex. Try that - you'll usually get a UK based manager respond if you leave your phone number too - theexecutiveoffice@aexp.com

good luck. 

Having today received a second letter telling me what I have done wrong I have now used that email address.  Let's see what happens now, thanks for the address.

Good luck! Worked fine for me when they hit me with the financial review. Keep us updated with progress. 

Roland_Sausage

You’d probably be easier just using the card to pay for groceries, petrol and everything you can until the £900 is spent.