We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Shoppers discounts and rewards

Options
2

Comments

  • I'm easily pleased!

    The email included a form to apply for additional refunds, so I'll do that tomorrow 
  • Just a quick update, I've actually had a full refund of £1350. 
    All it took was a few emails and they were fine, 6 days it took.

    So my advice is, dont be a silly sausage like me, check every single transaction!
  • I’ve just noticed the same thing has happened to me for the last 3 years!!!! - can’t believe I haven’t figured it out before 🤦🏼‍♀️
    Have just sent an email, fingers crossed for a refund result. Any tips on what to include in emails pls?
  • Pollycat
    Pollycat Posts: 35,763 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    I’ve just noticed the same thing has happened to me for the last 3 years!!!! - can’t believe I haven’t figured it out before 🤦🏼‍♀️
    Have just sent an email, fingers crossed for a refund result. Any tips on what to include in emails pls?
    As you've already sent the email I'd wait and see what response you get.
  • born_again
    born_again Posts: 20,373 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    I’ve just noticed the same thing has happened to me for the last 3 years!!!! - can’t believe I haven’t figured it out before 🤦🏼‍♀️
    Have just sent an email, fingers crossed for a refund result. Any tips on what to include in emails pls?
    Yep..
    DON'T EMAIL RING THEM.

    It's a free phone number and they will resolve it over the phone.
    Life in the slow lane
  • I sent an email, they tried to refund me just a few payments. Then they tried to tell me how I signed up via a drop down box for addresses, and that could not be right because we are not on the royal mail database.  I asked for a refund form, they sent it, I got all my payments of £580 back very quickly.. :)
  • Just wanted to say thanks to everyone posting on here :smiley:
  • born_again
    born_again Posts: 20,373 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Address would be your email address.

    Life in the slow lane
  • how can this be allowed to happen.....the same has happened to me. Luckily only since July as I check my bank statements every now and then. If this is happening to so many people then surely they are doing something wrong ( or right in their case) to be getting people to sign up for something they dont know about. They cannot send me proof i signed up and i have never received an email from them stating that I have joined etc
  • mjm3346
    mjm3346 Posts: 47,268 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    how can this be allowed to happen.....the same has happened to me. Luckily only since July as I check my bank statements every now and then. If this is happening to so many people then surely they are doing something wrong ( or right in their case) to be getting people to sign up for something they dont know about. They cannot send me proof i signed up and i have never received an email from them stating that I have joined etc
    You must have given them or more likely another site (maybe ticked a box for a discount) your bank details
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.