Shoppers discounts and rewards

Leethornton

I'm easily pleased!

The email included a form to apply for additional refunds, so I'll do that tomorrow 

Leethornton

Just a quick update, I've actually had a full refund of £1350. 
All it took was a few emails and they were fine, 6 days it took.

So my advice is, dont be a silly sausage like me, check every single transaction!

clarestreets

I’ve just noticed the same thing has happened to me for the last 3 years!!!! - can’t believe I haven’t figured it out before 🤦🏼‍♀️

Have just sent an email, fingers crossed for a refund result. Any tips on what to include in emails pls?

Pollycat

clarestreets said:

I’ve just noticed the same thing has happened to me for the last 3 years!!!! - can’t believe I haven’t figured it out before 🤦🏼‍♀️

Have just sent an email, fingers crossed for a refund result. Any tips on what to include in emails pls?

As you've already sent the email I'd wait and see what response you get.

born_again

clarestreets said:

I’ve just noticed the same thing has happened to me for the last 3 years!!!! - can’t believe I haven’t figured it out before 🤦🏼‍♀️

Have just sent an email, fingers crossed for a refund result. Any tips on what to include in emails pls?

Yep..
DON'T EMAIL RING THEM.

It's a free phone number and they will resolve it over the phone.

niknakness

I sent an email, they tried to refund me just a few payments. Then they tried to tell me how I signed up via a drop down box for addresses, and that could not be right because we are not on the royal mail database.  I asked for a refund form, they sent it, I got all my payments of £580 back very quickly..

niknakness

Just wanted to say thanks to everyone posting on here

born_again

Address would be your email address.

braailekker

how can this be allowed to happen.....the same has happened to me. Luckily only since July as I check my bank statements every now and then. If this is happening to so many people then surely they are doing something wrong ( or right in their case) to be getting people to sign up for something they dont know about. They cannot send me proof i signed up and i have never received an email from them stating that I have joined etc

mjm3346

braailekker said:

how can this be allowed to happen.....the same has happened to me. Luckily only since July as I check my bank statements every now and then. If this is happening to so many people then surely they are doing something wrong ( or right in their case) to be getting people to sign up for something they dont know about. They cannot send me proof i signed up and i have never received an email from them stating that I have joined etc

You must have given them or more likely another site (maybe ticked a box for a discount) your bank details