Disjointed Ryanair

SaveTheEuro

There is a gulf between the digital approach of Ryanair and the experience on the ground at airports. Having loaded all covid-19 documentation onto boarding passes, as required, I was asked by airport staff to produce it again. And having studied all the emails sent by Ryanair in advance of flights I was surprised to discover at the airport there was a requirement to go to the check-in desk for documentation checks, even though I had only hand luggage. No mention had been made of this in advance. Is it a case of the digital team having no idea what is happening on the ground or airport personnel having not been trained in how to accept digital evidence? 

bagand96

It will likely vary from airport to airport. Whilst Ryanair will have made their own procedures as digital as possible, each airport may have their own policies. Ground staff for Ryanair are contracted out to Handling Agent companies, which will also vary between airports.  They'll be on minimum staffing and likely trying to keep up with ever changing regulations. 


Frustrating, yes, but it's just part of travelling in the current situation.