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Moving Monday - big problem with removal company - advice please!

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  • user1977
    user1977 Posts: 17,781 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper

    p.s. They might say they're VAT registered... Did the website show a VAT registration number? Just curious. ;) 
    Doesn't really matter whether they are or aren't, as long as the OP was expecting 20% to be added to the quoted price.
  • nightsong
    nightsong Posts: 523 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thank you very much, everyone. Very helpful comments.

    We have sent him an email describing everything that happened. We're not going to use them now - his attitude stinks, frankly. I wouldn't trust them with our stuff after this. He hasn't replied, of course.

    In retrospect I agree we could have sent a test amount to see if that arrived in his bank account. He didn't suggest it of course, and it didn't occur to me. Unsurprisingly I'm quite stressed ATM!

    Basically he thought he could bully us into doing something we had very good reason not to do, for his own convenience. We've called his bluff.

    Fingers crossed there are no unwelcome repercussions.
  • diego_94
    diego_94 Posts: 222 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    If they bank with MetroBank, then most other banks are unable to check the account name, hence why this message comes up. Just had the same thing with a tradeperson I've got doing work for me. But he advised of this beforehand, and requested we sent a £1 test payment before sending deposit.
  • youth_leader
    youth_leader Posts: 2,912 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Is it possible it was a ploy to irritate so that you would cancel?  Because of the stamp duty rush?

    I've just been on a website where someone has just posted that some unscrupulous removal companies are cancelling bookings through people offering more money. 
    £216 saved 24 October 2014
  • amyr
    amyr Posts: 117 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    Appreciate you're now pursuing a new removals firm, but RE suggestions to send a small amount and test if it's been received: categorically do not do that. This absolutely won't protect you if you are being scammed. 

    Any reputable firm would be on to their own bank to see what the issue is. Anything less than that, you're right to walk away.
  • anselld
    anselld Posts: 8,636 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 21 June 2021 at 6:19AM
    amyr said:

    Any reputable firm would be on to their own bank to see what the issue is. Anything less than that, you're right to walk away.
    Several of the smaller Banks with legitimate business accounts do not implement CoP.  Notably Metro Bank as mentioned above plus several others.  Only the "big 6" have been mandated to implement the new system.  There is no "issue" with the others they just don't have that facility yet.  The firm has done all that is possible by double checking the bank details are correct.  They should have been more polite, yes, but we don't know how much they were provoked by the OP.
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