We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Package holiday refund - covid

Options
petekel
petekel Posts: 8 Forumite
Second Anniversary First Post
edited 19 May at 4:56PM in Coronavirus Board
Was unable to go to India March 2020. Travel company refusing to refund = Citrus Holidays
CMA say they cannot help
filed with small claims court
the company did not respond by deadline  28/4/2021 and post is being returned saying “ gone away”

claim is over £3k and they have had my money since October 2019
Looking for advice

«13

Comments

  • MattMattMattUK
    MattMattMattUK Posts: 11,214 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    petekel said:
    Was unable to go to India March 2020. Travel company refusing to refund = Citrus Holidays
    CMA say they cannot help
    filed with small claims court
    the company did not respond by deadline  28/4/2021 and post is being returned saying “ gone away”

    claim is over £3k and they have had my money since October 2019
    Looking for advice
    Are they still actually trading? According to Companies House they are still an active company, but that does not mean much at the moment. 

    Who did you attempt to have the court papers sent to as Citrus Holidays itself is just a name, the company itself is Benz Travel Ltd.
  • Westin
    Westin Posts: 6,322 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    petekel said:
    Was unable to go to India March 2020. Travel company refusing to refund = Citrus Holidays
    CMA say they cannot help
    filed with small claims court
    the company did not respond by deadline  28/4/2021 and post is being returned saying “ gone away”

    claim is over £3k and they have had my money since October 2019
    Looking for advice

    Was this because of entry restrictions, flight cancellation or a disinclination to travel at was the start of the covid spread and travel issues being experienced?
    Was this a flight-only?  Were you booked on Jet Airways?
  • sheramber
    sheramber Posts: 22,543 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    petekel said:
    Was unable to go to India March 2020. Travel company refusing to refund = Citrus Holidays
    CMA say they cannot help
    filed with small claims court
    the company did not respond by deadline  28/4/2021 and post is being returned saying “ gone away”

    claim is over £3k and they have had my money since October 2019
    Looking for advice
    Are they still actually trading? According to Companies House they are still an active company, but that does not mean much at the moment. 

    Who did you attempt to have the court papers sent to as Citrus Holidays itself is just a name, the company itself is Benz Travel Ltd.
    They are advertising holidays on facebook on 30 May
  • petekel
    petekel Posts: 8 Forumite
    Second Anniversary First Post
    That was it Benz travel
  • petekel
    petekel Posts: 8 Forumite
    Second Anniversary First Post
    Foreign office stopped travel to India no visa issued - all because of covid 
  • petekel
    petekel Posts: 8 Forumite
    Second Anniversary First Post
    Package holiday bought 
  • petekel
    petekel Posts: 8 Forumite
    Second Anniversary First Post
    Need to get this money ASAP 
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    petekel said:
    Was unable to go to India March 2020. Travel company refusing to refund = Citrus Holidays
    CMA say they cannot help
    filed with small claims court
    the company did not respond by deadline  28/4/2021 and post is being returned saying “ gone away”

    claim is over £3k and they have had my money since October 2019
    Looking for advice
    Are they still actually trading? According to Companies House they are still an active company, but that does not mean much at the moment. 

    Who did you attempt to have the court papers sent to as Citrus Holidays itself is just a name, the company itself is Benz Travel Ltd.
    If they are not in administration or liquidation (which means they are an active company) then the first part is irrelevant.

    You would need to send it to Benz Travel Ltd at their registered office address, which I'm not allowed to post here under the forum rules..
    💙💛 💔
  • eskbanker
    eskbanker Posts: 37,204 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    CKhalvashi said:
    You would need to send it to Benz Travel Ltd at their registered office address, which I'm not allowed to post here under the forum rules..
    Which forum rule prevents posting non-personal public domain information such as this?
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 11 June 2021 at 1:34AM
    eskbanker said:
    CKhalvashi said:
    You would need to send it to Benz Travel Ltd at their registered office address, which I'm not allowed to post here under the forum rules..
    Which forum rule prevents posting non-personal public domain information such as this?
    I believe it's any identifying information of any person or company. Will check now.

    Edit: Section 1, part 2. "Do not post or request personal details."

    I am going to take a hard stance on this and assume it refers to companies too.

    In any case, this information is easily available online via official channels and will offer more peace of mind to the OP finding it there.
    💙💛 💔
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.