Free Water Filter Fridge Jug RRP £15

Funkyfarmgirl

SNAP got it too !!

chocolate.orange_2

I have had the same email too

Better than nothing i suppose

brettcta

aye, got one aswell.

better than a kick in the teeth

Elliebabe

I must admit I thought oh no here we go another offer not honoured. But give them their due at leat we are getting something!

fedupconsumer

Great news that they will honour this one i dont care about what filter it its my mother will be very happy now.

OGB03

Ha! Got the same email at 13.50 today. I emailed them back to say that I'll be out of the country next week until May so was there any chance I'd get the replacement before then. The repsonse email was as follows:

Dear Customer

Thank you for contacting Amazon.co.uk.

Unfortunately, we are unable to place your order ************ on hold. Also as per our delivery estimate the order will be shipped by January 31, 2008 and we are unable to ship the item soon.

Our suppliers have proven over time to offer a very efficient and reliable service. However, we are very aware that as a company we rely heavily on the suppliers to supply our customers with their items, and that any delay during the process such as this reflects badly on us.

Please note that the availability and dispatch times listed on our website are estimates only, and not guarantees. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers, and occasionally, unexpected fluctuations in supply can add time to your order.

I can assure you that we are working hard to obtain this item for you and we will ship it as soon as we are able to obtain it. This means that we will ship the item as soon as we receive it from our suppliers even if the estimated ship date has still not arrived.

If you do not want us to process the order at this time, may we suggest that you cancel it online, and then place a new order for the items when you are ready to receive them.

You may cancel any undispatched items via Your Account, located at the top of any page by selecting the link that says "Cancel items or orders". After signing in with your e-mail address and password, you will be able to cancel your order for any item that has not yet entered the dispatch process.

If you have further questions, please visit our Help Desk to see a complete description of how to cancel an order:

What I want to know is if I cancel the order and then reorder once I get back to the UK, will it still be free????? I'll email them later and see what they say.

lab-dab

same email too. chuffed they are sending something else thats realyl nice of them.

Lickul_miss

hi, just had this email....Greetings from Amazon.co.uk,

We thought you would like to know that the following item has been sent
to:

******* **********
* ******* ******
*******
*********
*** ***

using a Super Saver Delivery carrier.

For more information about delivery estimates and any open orders, please
visit
Your order #***************** (received 10-December-2007)

---

Ordered Title Price Dispatched Subtotal

---

Amazon.co.uk items (Sold by Amazon EU S.a.r.L.):

1 Russell Hobbs Aqua Optima ... £15.00 1 £15.00

Shipped via a Super Saver Delivery carrier (estimated arrival date:
24-January-2008).

---

Subtotal: £12.77
Delivery Charge: £0.00
VAT: £2.23
Promotion Applied £-15.00

Total: £0.00

This completes your order.

yay looks like its on its way thanks to OP xx

welshpolarbear

I just received the above e-mail as well, after receiving the e-mail the other day about them replacing it with the other type of water filter! Will wait and see what arrives. Will be happy to receive either! Great deal!

fedupconsumer

just logged into my account and it says dispatching soon.