Overcharging on EE phone contract
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Hi, I would be grateful if someone could advise me on overcharging on a phone bill. My mum is on a sim only EE contract which had 500 minutes and unlimited texts. The monthly cost is around £20. She has just received her bill and its £140. Looking at her bill she has been changed extra for going over her minutes. I have also gone back over some older bills and one is March was over £200. Could someone advise if EE are likely to do anything. It seems as her bills have been coming outautomatically as a direct debit she hasn't noticed..
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It sounds as if she should set one.
She needs to contact EE and at least move to a new contract, the cheapest currently being £13/mth (12 months contract) if she needs little or no mobile data. The unlimited minutes will end any danger of out-of-allowance call costs.
EE will often discount their tariff on a new contract to match that of another network that the customer intends switching to, which can be as low as £4 - £5.
A little research for the cheapest deal, then a request to EE for a PAC (to port phone number to another network) will usually prompt them to offer a discount to retain custom. If not, just go ahead and switch.
Have a look at the link below they are all unlimited Mins/Text and no where near £20mth also they are only 1 month contract.
or go direct to Plusnet.
But agreed wrt changing contract - for £20 today you can get unlimited minutes & texts plus 160Gb data (according to a Facebook advert thrown at me earlier).
Debt free - finally finished paying off £20k + Interest.