Google Pay - NatWest

Lightning360
Lightning360 Posts: 367 Forumite
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in Budgeting & bank accounts
Google Pay wants me to call NatWest to varify my card. Does anyone know what happens when I call them?

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  • sausage_time
    sausage_time Posts: 1,315 Ambassador
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    Not seen this for any card.  Is this while adding the card?  Or making a transaction?
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  • Lightning360
    Lightning360 Posts: 367 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    sausage_time said:
    Not seen this for any card.  Is this while adding the card?  Or making a transaction?
    It is whilst adding the card. I only got the card in the last week.
  • colsten
    colsten Posts: 17,597 Forumite
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    Are you sure you used the correct CVV?
  • RG2015
    RG2015 Posts: 6,043 Forumite
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    Lightning360 said:
    Google Pay wants me to call NatWest to varify my card. Does anyone know what happens when I call them?
    Maybe they did not have your mobile number to text you a confirmation code.

    I was at the Tesco scan and shop till when I realised I had forgotten my wallet. I rang home and got Mrs RG to text me my credit card number and I signed up to Google Pay on my phone in 5 minutes and was able to pay for the shopping. NatWest texted me a confirmation code. I guess I would have been able to phone them if required.
  • Lightning360
    Lightning360 Posts: 367 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    edited 18 May 2021 at 10:14PM
    RG2015 said:
    Lightning360 said:
    Google Pay wants me to call NatWest to varify my card. Does anyone know what happens when I call them?
    Maybe they did not have your mobile number to text you a confirmation code.

    I was at the Tesco scan and shop till when I realised I had forgotten my wallet. I rang home and got Mrs RG to text me my credit card number and I signed up to Google Pay on my phone in 5 minutes and was able to pay for the shopping. NatWest texted me a confirmation code. I guess I would have been able to phone them if required.
    They have sent me texts before so they definitely have my phone number.
    colsten said:
    Are you sure you used the correct CVV?
    I added the card directly from the NatWest app so didn't need to imput anything and it still wants me to call them. I have also tried it the normal way through Google Pay itself and it still wants me to call them.


  • TheMightySwordfish
    TheMightySwordfish Posts: 176 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    Use the card for a chip and pin payment then add it. You shouldn't then have to ring. It will just be a text or something to activate on Google pay.
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