DCBL filth.

Razma

Can I please be advised on this? I've gone through some threads but I get easily overwhelmed and flustered. From what I can gather, I wait until I get a letter before claim?

Le_Kirk

Did you receive PCNs about this issue?  If not, have you moved recently and failed to update your V5C?  Please refer to the NEWBIE sticky (the one that says please read this first) and you will see on the fourth post what to do about debt collector letters.

Umkomaas

Your strategy is correct. DCB Limited are debt collectors and can be ignored - please read the NEWBIES FAQ sticky, fourth post, to learn about debt collectors. That's not to say they won't eventually move this on to DCB Legal who will issue a formal Letter Before Claim, which then cannot be ignored as they will have started on the road to a court claim. If you receive a LBC, then read the NEWBIES FAQ sticky, second post, which guides you through from that point to the actual court hearing, should it get that far. 

Have you complained to the car park landowner and asked them to intervene to get this cancelled?

Razma

Le_Kirk said:

Did you receive PCNs about this issue?  If not, have you moved recently and failed to update your V5C?  Please refer to the NEWBIE sticky (the one that says please read this first) and you will see on the fourth post what to do about debt collector letters.

I moved nearly 2 years ago now and I haven't owned the vehicle in question for nearly 3. I can, hand on heart, not recall ever getting a PCN.

Razma

Umkomaas said:

Your strategy is correct. DCB Limited are debt collectors and can be ignored - please read the NEWBIES FAQ sticky, fourth post, to learn about debt collectors. That's not to say they won't eventually move this on to DCB Legal who will issue a formal Letter Before Claim, which then cannot be ignored as they will have started on the road to a court claim. If you receive a LBC, then read the NEWBIES FAQ sticky, second post, which guides you through from that point to the actual court hearing, should it get that far. 

Have you complained to the car park landowner and asked them to intervene to get this cancelled?

Thank you. The car park is used for several shops, some of which state they don't and won't deal with any parking charge grievances. 

Le_Kirk

Razma said:

Le_Kirk said:

Did you receive PCNs about this issue?  If not, have you moved recently and failed to update your V5C?  Please refer to the NEWBIE sticky (the one that says please read this first) and you will see on the fourth post what to do about debt collector letters.

I moved nearly 2 years ago now and I haven't owned the vehicle in question for nearly 3. I can, hand on heart, not recall ever getting a PCN.

Seems like you did not inform DVLA when you disposed (sold or otherwise) the vehicle.  Is this a possibility?  I believe you can apply to DVLA to find out when you informed them by sending in the correct parts of the old V5C.

Umkomaas

Razma said:

Umkomaas said:

Your strategy is correct. DCB Limited are debt collectors and can be ignored - please read the NEWBIES FAQ sticky, fourth post, to learn about debt collectors. That's not to say they won't eventually move this on to DCB Legal who will issue a formal Letter Before Claim, which then cannot be ignored as they will have started on the road to a court claim. If you receive a LBC, then read the NEWBIES FAQ sticky, second post, which guides you through from that point to the actual court hearing, should it get that far. 

Have you complained to the car park landowner and asked them to intervene to get this cancelled?

Thank you. The car park is used for several shops, some of which state they don't and won't deal with any parking charge grievances. 

In which case there is likely to be a managing agent responsible for the site. Try to find out who they are. If there's a large sign near the entrance to the site which lists all the outlets, often the MA's name will be at or near the bottom corner of the sign - Savills or Jones Lang LaSalle are two of the frequently seen MAs. Both are quite helpful in getting tickets cancelled (if involved here). 

EDIT TO ADD

A 10 seconds search provided an answer. You need to be enterprising and resourceful in dealing with this.

https://completelyretail.co.uk/scheme/4796

beamerguy

Razma said:

Umkomaas said:

Your strategy is correct. DCB Limited are debt collectors and can be ignored - please read the NEWBIES FAQ sticky, fourth post, to learn about debt collectors. That's not to say they won't eventually move this on to DCB Legal who will issue a formal Letter Before Claim, which then cannot be ignored as they will have started on the road to a court claim. If you receive a LBC, then read the NEWBIES FAQ sticky, second post, which guides you through from that point to the actual court hearing, should it get that far. 

Have you complained to the car park landowner and asked them to intervene to get this cancelled?

Thank you. The car park is used for several shops, some of which state they don't and won't deal with any parking charge grievances. 

The shops you refer to simply hate their customers and not places to buy from.
The know the problems and that such claims by Highview will lose them business
The landowner of the car park is the place to go to get this cancelled, the landowner should be protecting the retailers against the scam.

DCBL are scamming you with fake add-ons so don't contact them, ignore them. If you get a 30 day letter before claim come back here.
In the meantime read this thread as you are not alone 

DCBL letters ... forum group thread
https://forums.moneysavingexpert.com/discussion/6237177/dcbl-letters-forum-group-thread#latest

D_P_Dance

They have almost certainly added an unlawful £70, read this and complain to your MP 

Excel v Wilkinson

At the Bradford County Court, District Judge Claire Jackson (now HHJ Jackson, a Specialist Civil Circuit Judge) decided to hear a 'test case' a few months ago, where £60 had been added to a parking charge despite Judges up and down the country repeatedly disallowing that sum and warning parking firms not to waste court time with such spurious claims.   That case was Excel v Wilkinson: G4QZ465V, heard in July 2020 and leave to appeal was refused and that route was not pursued.  The Judge concluded that such claims are proceedings with 'an improper collateral purpose'.   This Judge - and others who have since copied her words and struck dozens of cases out in late 2020 and into 2021 - went into significant detail and concluded that parking operators (such as this Claimant) are seeking to circumvent CPR 27.14 as well as breaching the Consumer Rights Act 2015.   DJ Hickinbottom has recently struck more cases out in that court area, stating: ''I find that striking out this claim is the only appropriate manner in which the disapproval of the court can be shown''.

Fruitcake

Send an SAR to the scammers as per the advice in the NEWBIES to flush out the original PCN/NTK. Do this asap.
Include proof of ID such as two redacted utility bills or bank/card statements. Never send photo' ID.

Also complain to your MP about this unregulated scam.

Razma

Thank you all for the responses. I have emailed the car park agents in the meantime.

Le_Kirk said:

Razma said:

Le_Kirk said:

Did you receive PCNs about this issue?  If not, have you moved recently and failed to update your V5C?  Please refer to the NEWBIE sticky (the one that says please read this first) and you will see on the fourth post what to do about debt collector letters.

I moved nearly 2 years ago now and I haven't owned the vehicle in question for nearly 3. I can, hand on heart, not recall ever getting a PCN.

Seems like you did not inform DVLA when you disposed (sold or otherwise) the vehicle.  Is this a possibility?  I believe you can apply to DVLA to find out when you informed them by sending in the correct parts of the old V5C.

I sold it to Vauxhall directly so I don't believe it's an issue with DVLA changes of address. I'm simply putting it down to the naff practises of these ridiculous parking firms.