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Santander upgrade gone wrong?

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colsten

colsten Posts: 17,597 Forumite

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15 May 2021 at 9:26AM edited 15 May 2021 at 9:27AM in Budgeting & bank accounts

Santander's online banking and app are both unavailable this morning. "We’re working to fix the problem as soon as possible" is the message they display online, and the app merely says "Oops! Sorry, something went wrong". They had advised there would be outages from midnight to 6am for maintenance. It's now almost 09:30.

It's times like these when I am glad I have another current account with a bit of money in.

5

Comments

greyteam1959 Posts: 4,710 Forumite

15 May 2021 at 9:37AM

Same here............
Always like to have an alternative bank account & credit / debit card.

2
colsten Posts: 17,597 Forumite

15 May 2021 at 9:40AM edited 15 May 2021 at 9:42AM

Santander debit cards not working either. Folks on Twitter aren't happy with Santander.

https://twitter.com/Shannon71850367/status/1393485335443779587?s=20

https://twitter.com/T_A_1607/status/1393484840004202496?s=20

Cash withdrawals are reported to be working

https://twitter.com/smiggyfox/status/1393485264358629377?s=20

2
greyteam1959 Posts: 4,710 Forumite

15 May 2021 at 9:46AM

Good old planned maintenance strikes again !!

1
RetSol Posts: 553 Forumite

15 May 2021 at 10:26AM

Thank you, @colsten. Same here.
App not working - well, ok but debit cards too? Not good.

0
Lightning360 Posts: 399 Forumite

15 May 2021 at 10:58AM

It's not good, but it's life. Things happen and they happen with all banks.

2
simonieo Posts: 4 Newbie

15 May 2021 at 11:02AM

RetSol said:

Thank you, @colsten. Same here.
App not working - well, ok but debit cards too? Not good.

Card just worked contactless, but online and phone still AWOL.

1
molerat Posts: 34,584 Forumite

15 May 2021 at 2:48PM edited 15 May 2021 at 2:48PM

ATMs down as well.
Looks like a pretty severe problem.

0
Peter999_2 Posts: 1,336 Forumite

15 May 2021 at 2:54PM

Santander IT has been run on a wing and a prayer for a long time, this is not really surprising.

0
briskbeats Posts: 434 Forumite

15 May 2021 at 2:59PM

There’s a man on the news saying because of this, he’s changing banks. Erm every bank has had a tech problem every few years

3
briskbeats Posts: 434 Forumite

15 May 2021 at 3:01PM

greyteam1959 said:

Same here............
Always like to have an alternative bank account & credit / debit card.

^^ This is why it’s important to have a backup.

Hate when a bank is having problems as customers blame US for it!

2

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