Strange Ebay Buyer Dilemma

scorpio13

Hi Guys,
I sold a leather Jacket on Ebay on Friday and the bidding ended at £110.
I was more than happy with this, until i noticed the buyer had 0 feedback, was situated in Southern Ireland (i only post within the UK) and had been a member of Ebay for almost 1 year without buying or selling anything!
Anyway, i said to myself don't be suspicious & just set about finding the postage cost to Dublin.
In the meantime, i got an email from the buyer asking how much the postage cost was (as in the auction - it only had the UK costs displayed £9.99).
It was about 10 mins later that i found out the costs to Dublin & was just about to send the buyer an invoice, when i saw that she had already paid by Paypal (?)
When i went into my Paypal account, i'd seen that she had only paid £3 postage!!!!:eek: plus adding insult to injury her payment & account are 'unconfirmed'/unverified meaning if anything goes wrong, i'm not covered by Paypal sellers protection. She also had the cheek to email me again, demanding when the jacket would be posted!
I replied asking why she had paid only £3 postage, when in fact the postage would be nearer £13 to post it to Dublin. (i never heard anything from her until this morning).
In her email she said as she didn't hear anything from me (i sent her 2 emails BTW), she just amended the postage to £3 and once again asked when the jacket will be posted (not making any attempt to pay the extra £10! (Strange woman ).
Now i don't know whether she's just crazy or whether she's trying to pull a fast one with an 'unconfirmed' paypal account.
So the dilemma is, if i return/refund her Paypal payment (which i intend to do) and she IS 'dodgy' - i.e using a stolen credit card, could Paypal claw back the money from me again?

Thanks for any replies.

frivolous_fay

Unconfirmed addresses, while very awkward for sellers, are not an indication that the buyer is a scammer.

It is impossible for Irish buyers outside NI to have a confirmed address.

scorpio13

frivolous_fay wrote: »

Unconfirmed addresses, while very awkward for sellers, are not an indication that the buyer is a scammer.

It is impossible for Irish buyers outside NI to have a confirmed address.

OK, all that aside.........why amend the postage to £3 though?

Sugar_Coated_Owl

Perhaps the buyer thought you wouldn't notice or something.

Anyway, I would refund the payment and then send an invoice for the item inc. the correct P&P charges. Alternatively if you aren't happy to sell you could just refund and say that you only post within the UK.

frivolous_fay

Well... it depends what that £3 was for. Was it a guess? Or the option for different location? It sounds like you've allowed buyers to amend invoices.

If you want her to pay correct postage you either need to refund and reinvoice, or invoice her for the postage. That said, with an item for over £100 I'd be running a mile from that unconfirmed address.

scorpio13

Yes, i think i'll refund her payment as i don't feel comfortable with this transaction at all.

But the thing i'm worried about is, if the credit card she's used is stolen and i reverse that payment, can Paypal claw back the payment again from MY Paypal funds?

(I'm sure someone has had this happen to them before).

custardy

dont see how as you have no funds from that card.
you are refunding the payment rather than sending money back.
if it was a stolen card i doubt they would be worried about how much postage is

FloFlo

Refund the payment through paypal - click on the refund button on the transaction. Email the buyer tell them you are unable to post this item to an unconfirmed address when paid by paypal. You could say that you will accept a bank transfer (which cannot be reversed once cleared) and state a price including the correct postage.

Piers

Go to the paypal payment send it straight back. Make sure the postage option your using is airmail signed for so you have some proof of delivery or you could you Euro delivery services from Fedex or DHL. Through parcel2go you can send payment through your paypal. http://www.parcel2go.com/parceldelivery-euro.aspx Little tip: don't foget about vat the prices on the site do not include vat.

Then invoice the buyer through paypal. If you get a full payment then think your self lucky.

FloFlo

It does not matter what service you use to post to an unconfirmed address you have NO protection against a paypal reversal if you post to an unconfirmed address. The buyer could receive the item special delivery and then claim that they had not paypal would refund them because it is an unconfirmed address. I cannot believe people still do not understand this.

Piers

Really i thought you could put the tracking number into paypal and it would be sorted.

In the pass paypal have always gone on my side (the seller) As i had the tracking number.