NCP fine, C2C railway land. No appeal afforded me other than court.

Dizzyflop

Coupon-mad said:

None of us here work for a Disability charity but I would report this here and show them the complaint exchange and website:

https://www.equalityhumanrights.com/en/contact-us/equality-advisory-and-support-service

Brilliant. Thanks.

Dizzyflop

A Win it would seem. 

Here is the reply i have just received. 

Dear ***

Thank you for your email.

I have investigated your case on behalf of our MD.

We have contacted NCP regarding this Parking Charge Notice and have asked them to provide us with the details so that we could look into this matter.

NCP confirmed that your vehicle was parked at Thorpe Bay station for a period of 31 minutes and 55 seconds on 2nd August 2020 which was detected by the ANPR system. There is a grace period of 30 minutes which allows for drop off and pick ups at the station. The ANPR system records vehicles that enter and exit the car park and will calculate whether a charge is required at the end of the day (03:00am). 

We fully appreciate that it is not always convenient to pay for your car parking or register for blue badge parking prior to making a rail journey, so we altered our system back in early 2020 to give customers more flexibility in terms of registering their blue badge details or paying for their parking. 

To qualify for free disabled parking across our station car parks, we ask customers to provide their details to us online, via telephone or through our Customer Relations team if these communication channels are not accessible to you.

Online: https://c2c-parking.co.uk/#bluebadge
Telephone: 03450 507 080

This application does not need to be made prior to travelling by rail, but should be completed by the end of the day. If customers face any issues in completing the application, our Customer Relations team are happy to help with this. 

I can confirm that NCP have cancelled the parking charge notice with immediate effect and therefore no further action will be taken on this occasion. 

I fully appreciate any stress or inconvenience that has caused you and I hope that you will use c2c services in the future.

If you have any further queries, please do not hesitate to let me know.

Yours sincerely,
****

Dizzyflop

I have not replied yet and will formulate a reply that points out i wasnt travelling by rail, there is no free phone to use at the station to call the number. signs are not clear, website doesnt say this is supposed to happen and so on and so on. 

But another successful result for the landowner letter! 

I might add, they copied in the entire email i sent in their reply. It was 3am when i sent the email off, and it appears i sent the wrong one. I sent the second attempt which was way too long and not the final attempt you had all said was better. 
It did however have almost all of my defence on it, which could have worked both ways, as they forwarded it to NCP. It could have bitten me back. hard. 
I cant thank the people and previous victims on here enough for their help. The sheer amount of informstion and appeals that are here is staggering. 

I will write my reply asking for them to amend their policies and state the above, and also write a letter to EASS to make them aware of what has happened so they can advise best measures. 
Id like to say hopefully this wont happen again... but! 

I will stick around on site and help where i can with others problems in the future. 

Le_Kirk

Well done, it seems like a win!

Redx

Well done from me too , it gets the monkey off your back , this time

But it doesn't address all those underlying issues you and others have mentioned , so keep at that aspect for all disabled people , including myself 😁😁👍👍

Yes please stick around , your grasp of the issues and your sensible insights are valuable commodities around here

The EA 2010 is not taken seriously enough by too many companies etc in the UK , it needs to change , rapidly

Dizzyflop

Redx said:

Well done from me too , it gets the monkey off your back , this time

But it doesn't address all those underlying issues you and others have mentioned , so keep at that aspect for all disabled people , including myself 😁😁👍👍

Yes please stick around , your grasp of the issues and your sensible insights are valuable commodities around here

The EA 2010 is not taken seriously enough by too many companies etc in the UK , it needs to change , rapidly

Thank you. 
I may not get to fight them in court, but i will be following through. I cant sit back until i know it is fixed and no one else will fall foul of the same discrimination.

Fruitcake

Well done on your win, and well done for wanting to pursue it further.

Coupon-mad

Well done; that stopped NCP and BW Legal in their tracks!

When replying, I'd ask what reasonable adjustment has been factored into the 30 minutes free drop off/pick up grace period, because that in itself requires a higher period of time for disabled people, if it has been calculated that an average able-bodied person needs 30 minutes.

Dizzyflop

Coupon-mad said:

Well done; that stopped NCP and BW Legal in their tracks!

When replying, I'd ask what reasonable adjustment has been factored into the 30 minutes free drop off/pick up grace period, because that in itself requires a higher period of time for disabled people, if it has been calculated that an average able-bodied person needs 30 minutes.

It certainly seemed to!
Couldnt have dont it without all of you. 

Already started drafting the reply, and already written something similar👍
"You state your free time is 30 minutes, but that may be discriminatory in itself as you are not allowing disabled people any extra time to account for their restrictions. I was not even afforded an extra 1 minute each for entry or exit of my vehicle outside of your maximum time of 30 minutes and my mobility is severely restricted. id hazard many disabled people, especially those needing to call or wait for assistance to get in or out of their cars, or needing to factor in time for electronic ramps deploying without hitting pedestrians or other cars passing behind them, then positioning and clamping electronic wheelchairs securely within their vehicles, need substantially more time than myself and urge your company to revist this time frame."

Dizzyflop

Rsrher than muddy someone elses thread could someone please address the following for a better understanding. 
All letters are to be taken as being recieved by court evennif they are never actually recieved (and address correct) 
In my case, i was told NCP had written 2 letters and Trace claim to have written previously. 

When i found out about the PCN it was allegedly the second Trace letter following 2 NCP letters. 

I wrote an email 
"Having only received a notice of final demand for the above reference dated 21/12/20 i would appreciate being furnished with all information regarding this apparent debt. 

Car park sign wordings, specifically the number of signs and their location, dates, times, parking tariffs, parking details, copies of all corespondence apparently sent and any other proof that would be neccessary for me to make an informed response to yourselves regarding something i have to date received zero information on other than a demand."

This was at debt collector stage. They responded with a few photos and a pdf of 1 NCP letter the NTK. 

This wasnt an official SAR, but was an evidence request. I have presumed, that them not giving me copies of the other NCP Letter or the apparent first Trace letter means had it of gone to court i could bring this up as proof they had tried to strip me of my right to appeal to them and POPLA by actually not sending letters they claim to have sent and/or witholding evidence.
 
Would i have been allowed a proper SAR after this request or is this counted as a SAR? 
If the letters had turned up at an actual SAR could the above still be argued as part of the case? 

2nd. 
T
Ive read a bit on here and it suggests there are a few ways to decipher how strong a case the PPC think they have based on how they organise themselves. 

Some have gone from NCP NTK straight to BWLegal threatening LBCC. 
Mine went NCP-TRACE recovery- BWLegal. 
Mine was also not POFA compliant. 

Is it POFA that deternine this pattern? Or stength of case? Or sheer luck of the draw? 

Thanks in Advance.