I feel let down by Eon

Robin9

@wingrobins Lovely picture but that's not your Smart Meter - its the IHD.  

Your Smart meter will be in the garage, under the stairs or in an outdoor meter box.

wingobins

Sorry! This is the elec one but gas one is blank, doesn’t look like it’s on. 

Robin9

Press button 9 to get the reading.   Look for the letters kWh.   Read the digits carefully - watch out for the decimal point.

Looks like it was made in 2017

Reed_Richards

Robin9 said:

Press button 9 to get the reading.   

As a disinterested observer, I find it hard to see how a meter that only gives you the reading you want when you press a seemingly random digit can possibly be described as "smart".

Gerry1

Reed_Richards said:

Robin9 said:

Press button 9 to get the reading.   

As a disinterested observer, I find it hard to see how a meter that only gives you the reading you want when you press a seemingly random digit can possibly be described as "smart".

Or, even worse, gives you a gas reading in kWh, resulting in a humongous bill.

tim_p

Gerry1 said:

Reed_Richards said:

Robin9 said:

Press button 9 to get the reading.   

As a disinterested observer, I find it hard to see how a meter that only gives you the reading you want when you press a seemingly random digit can possibly be described as "smart".

Or, even worse, gives you a gas reading in kWh, resulting in a humongous bill.

Have to agree. I can understand there being a need (?) for a keypad in a tiny minority of cases so put one under a flap but have a big red (other colours are available) button clearly marked ‘READING’ or something suitable positioned where you just press it and up pops the required reading. How difficult is that? Would save all the faffing about and resultant difficulties we read about so often on here. 

[Deleted User]

Reed_Richards said:

Robin9 said:

Press button 9 to get the reading.   

As a disinterested observer, I find it hard to see how a meter that only gives you the reading you want when you press a seemingly random digit can possibly be described as "smart".

The reason that the gas meter invariably has a blank display is because it is battery powered. Pressing a button is similar to opening a cover on an IPad: all you are doing is waking the device up. In the case of the SMETS2 GWi G4 gas meter, pressing either button wakes the meter up to show the index reading in M3s. The two buttons are there for installer meter commissioning and access to sub menus such as the set tariff; credit in the case of prepayment meters etc.

Tallerdave

tim_p said:

Gerry1 said:

Reed_Richards said:

Robin9 said:

Press button 9 to get the reading.   

As a disinterested observer, I find it hard to see how a meter that only gives you the reading you want when you press a seemingly random digit can possibly be described as "smart".

Or, even worse, gives you a gas reading in kWh, resulting in a humongous bill.

Have to agree. I can understand there being a need (?) for a keypad in a tiny minority of cases so put one under a flap but have a big red (other colours are available) button clearly marked ‘READING’ or something suitable positioned where you just press it and up pops the required reading. How difficult is that? Would save all the faffing about and resultant difficulties we read about so often on here. 

Total common sense to you and me, but that just wouldn't appear anywhere on the radar of people in the energy industry.  I had the pleasure (??) of attending a conference on smart metering early on this century, as I was involved in tendering for an IHD design.  It was clearly obvious that the energy companies were stuck in the previous century where they got perhaps one or two readings a year, and had no idea how to deal with 48 readings a day.  They saw nothing from a consumer perspective - a disease of de-nationalised industries.  It's very much like the rail industry, where customers are just an irritation.

It is of no surprise to me that we've ended up with a system that's clearly not fit for purpose, where the meters either cannot work or struggle to work in a significant number of installation environments.  Government pressure (for no reason other than being seen to be doing something) led to the SMETS1/SMETS2 debacle.  A prime example of how putting Civil Servants in charge of something they know nothing about leads to disaster on an epic scale. 

The combination of Government and Energy companies is a perfect example of the blind leading the partially sighted.

MWT

The IHD will also show the meter readings and is usually easier to do it that way...

[Deleted User]

MWT said:

The IHD will also show the meter readings and is usually easier to do it that way...

I think that it depends on the IHD. Chameleon IHDs show the total index reading, but I have seen others that use a proxy gas CV and convert the gas reading into kWhs.