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Waitrose introducing charges for home deliveries

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Comments

  • Ally_E.
    Ally_E. Posts: 396 Forumite
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    I don't know if there are a lot of people like me, but I used to buy solely from Ocado because they had quality items from Waitrose. When they shifted to M&S the quality of products went downhill. So I would order from Waitrose and Ocado, both had free delivery, so I would just split my weekly shop between the two. Best of both worlds. Now that Waitrose have introduced delivery fee, I haven't ordered from them once. That's 7 weeks of lost custom from me and I do not intend to return. I hope they reconsider this as they see more and more people stop shopping with them.
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    edited 15 November 2021 at 2:54PM
    It's far more likely that the small margins on your seven weeks of shopping is more than offset by the delivery fees. 

    The loss of a few customers is factored into the model.
  • Doc_N
    Doc_N Posts: 8,553 Forumite
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    It's far more likely that the small margins on your seven weeks of shopping is more than offset by the delivery fees. 

    The loss of a few customers is factored into the model.
    It will be, but I suspect it’s more than a few. Add me to the list, and probably a lot of others who already have delivery passes - and therefore effectively ‘free’ deliveries - with Tesco et al.

    I’ll still have the occasional Waitrose delivery, but far fewer than before, because Tesco deliveries cost me nothing (delivery pass paid for with points) and the prices are substantially lower.


  • Doc_N
    Doc_N Posts: 8,553 Forumite
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    My biggest problem with Waitrose is their sheer unreliability.  We use Tesco mainly, because it's substantially cheaper than Waitrose, but whenever we do use Waitrose it's always full of substitutions and unavailable items.

    Not good enough, Waitrose.  You're expensive, you charge for delivery now, but you're just too unreliable for regular shopping.
  • Farway
    Farway Posts: 14,744 Forumite
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    Doc_N said:
    My biggest problem with Waitrose is their sheer unreliability.  We use Tesco mainly, because it's substantially cheaper than Waitrose, but whenever we do use Waitrose it's always full of substitutions and unavailable items.

    Not good enough, Waitrose.  You're expensive, you charge for delivery now, but you're just too unreliable for regular shopping.

    This is not my experience but I guess it depends on area and what you buy. I had a delivery yesterday and the only missing item was diced steak, but because it was on a good offer I'm not surpised it was out of stock


    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • GaleSF63
    GaleSF63 Posts: 1,541 Forumite
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    Doc_N said:
    My biggest problem with Waitrose is their sheer unreliability.  We use Tesco mainly, because it's substantially cheaper than Waitrose, but whenever we do use Waitrose it's always full of substitutions and unavailable items.

    Not good enough, Waitrose.  You're expensive, you charge for delivery now, but you're just too unreliable for regular shopping.
    That doesn't happen to me. I've been using Waitrose for about 7 years and rarely have there been more than 2 substitutions - and no difference since Covid hit. 
    I think the store or centre your delivery comes from makes a difference (mine comes from Milngavie).
    I also think the day of the week may affect it. I have a Tesco order at the moment. When I checked it yesterday (Sunday) there were numerous things unavailable; today nearly all of those things were back. 
  • Emmia
    Emmia Posts: 5,840 Forumite
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    The benefit of waitrose over ocado is that you can specify when you don't want a substitute on a particular item, or you can add a note to an item. 

    For example, if I buy tonic water, I want the sweetener free (i.e. with sugar) own brand, and not a Schweppes/another substitute that has sweetners, and I won't drink as a result. 
  • MrsStepford
    MrsStepford Posts: 1,798 Forumite
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    I was a delivery pass holder with Ocado and they let me down badly during the first lockdown. I'd say that Ocado has more special offers on real food than most other supermarkets and according to Bel UK it's now the only supermarket selling the black pepper Boursin. I don't like the M&S organic as much as Waitrose organic. My local Waitrose store doesn't have a huge variety of stuff. 
  • GaleSF63
    GaleSF63 Posts: 1,541 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I was a delivery pass holder with Ocado and they let me down badly during the first lockdown. I'd say that Ocado has more special offers on real food than most other supermarkets and according to Bel UK it's now the only supermarket selling the black pepper Boursin. I don't like the M&S organic as much as Waitrose organic. My local Waitrose store doesn't have a huge variety of stuff. 
    The last time I bought Boursin black pepper I was disappointed - I think I anticipated too much as it was a while since I'd found it. Now I just buy a supermarket soft cheese and mix my own black pepper into it and it's better. 
    Soft cheese is also nice with caraway seeds mixed in. 
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