Waitrose introducing charges for home deliveries
Doc_N
Posts: 8,268 Forumite
I've heard over the last few days that Waitrose are introducing delivery charges for home deliveries in selected (trial?) stores.
Has anyone come across this in their stores?
Has anyone come across this in their stores?
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Comments
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Yes; £5 fee at my store, irrespective of spend.0
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The_Money_Saver_2 said:Yes; £5 fee at my store, irrespective of spend.0
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According to their website, it confirms delivery charges will be introduced although no price specified as yet. Will be interesting if they also charge priority customers too.0
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Bacman said:According to their website, it confirms delivery charges will be introduced although no price specified as yet. Will be interesting if they also charge priority customers too.0
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I agree .
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Doc_N said:The_Money_Saver_2 said:Yes; £5 fee at my store, irrespective of spend.0
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Only logic can be that Waitrose split from Ocado around September last year as I recall, so before that they started online deliveries to get it going before that change, then were giving free delivery to build up a customer base (helped by the pandemic as they had slots), now they have a healthy customer base they are prepared to risk losing some of those customers in order to charge £5 delivery. They reduced the order amount from £60 to £40 a month which was welcome by most however I think there will be a backlash with this £5 charge and they will lose a lot more revenue from customers walking than they expect...
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I think something like this was likely to come after they reduced the minimum spend from £60 to £40.
It's a kind of merry-go-round; they will lose some customers to other supermarkets until they start putting up their charges (Tesco already have changed to a standard charge of £4.50).
I look at it from the point of view of paying someone to do something I can't do myself. A service for which I'm very grateful. And I don't suppose it comes cheap - the picker's time, the driver's time, the vehicle.
We don't normally expect things free - perhaps we've been spoilt. However a sudden jump of £5 does grate rather!
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Tesco is £4.50 for an hourly slot.
For a 4 hour flexi slot (text confirms 1 hour window on day of delivery) it's £3.0 -
I do like Waitrose, they have excellent selections and I do my online shopping there every week but I don't think I'll be happy paying £5 delivery fee on top if their high prices.0
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