Burger King online/app overcharging 6 May 2021 at 7:24PM in Praise, vent & warnings 17 replies 1.5K views

dj1471

If you're ordering Burger King online or in app today check your receipt carefully.

Somehow they've charged me £13.05 for a purchase that should have been £9.57 (confirmed by re-creating the order online). If you add up the items on the receipt it comes to £16.04, despite the total being given as £13.05. I think they're having some issues...

When I contacted them they asked for the order number - there is none in the e-mail receipt and in my online account the order number field is blank (as for all historical orders too). Suspect I'll be asking my card issuer for a partial chargeback...

IvanOpinion

Can you post a copy of the receipt -maybe someone could work it out?

dj1471

1 Chilli Cheese Melt & Fries £2.99 1 Regular Fries £1.59 1 Kids Cheeseburger Meal £9.46 1 Offer - DOUBLE STACKER - APP452 £2.00

Subtotal £12.25 Tax £0.80 Total £13.05

It’s the kids meal that seems to have upset it, I believe all the other prices are correct. Kids meal should be £2.99.

Something funny is going on with the VAT too, as the item prices are inclusive of VAT but VAT is then added onto the subtotal.

liggerz87

Also if using app from like android or apple store they tack on 30 percent as apple and Google take 30 percent cut so some companies will add 30 percent

ThumbRemote

liggerz87 said:

Also if using app from like android or apple store they tack on 30 percent as apple and Google take 30 percent cut so some companies will add 30 percent

I've never known a food app that tacks on 30% for app ordering, not Burger King or any other.

IvanOpinion

I have seen examples of in app prices being higher than take out or sit-in pricing, but not one where X% is added at the end for being an app.

CKhalvashi

liggerz87 said:

Also if using app from like android or apple store they tack on 30 percent as apple and Google take 30 percent cut so some companies will add 30 percent

No they don't, they take 30% of any download price of subscription fee, which can be sidestepped by paying in the app itself.

mattyprice4004

liggerz87 said:

Also if using app from like android or apple store they tack on 30 percent as apple and Google take 30 percent cut so some companies will add 30 percent

Might be worth reading up on these things before talking nonsense - that's only for actual purchases via the App store, not for orders placed through the app itself. 

liggerz87

ThumbRemote said:

liggerz87 said:

Also if using app from like android or apple store they tack on 30 percent as apple and Google take 30 percent cut so some companies will add 30 percent

I've never known a food app that tacks on 30% for app ordering, not Burger King or any other.

They might do it look up epic with android and apple they actually by passed the payment store store for Android and Apple andade it cheaper the problem would be trying to see if they tacked the 30 extra

liggerz87

https://www.google.com/amp/s/www.nytimes.com/2020/09/28/technology/google-play-store-30-percent.amp.html https://www.google.com/amp/s/www.theverge.com/platform/amp/2021/3/16/22333777/google-play-store-fee-reduction-developers-1-million-dollars

jon81uk

liggerz87 said:

ThumbRemote said:

liggerz87 said:

Also if using app from like android or apple store they tack on 30 percent as apple and Google take 30 percent cut so some companies will add 30 percent

I've never known a food app that tacks on 30% for app ordering, not Burger King or any other.

They might do it look up epic with android and apple they actually by passed the payment store store for Android and Apple andade it cheaper the problem would be trying to see if they tacked the 30 extra

That is because Epic are selling digital content for use in the App so it has to go through the Apple App store as a sale.

Burger King, McDonalds, Just Eat, Amazon, Argos, eBay, M&S, etc all have apps selling physical goods delivered and therefore can collect their own payments.