"Unable to confirm status" of tracked eBay item.

custardy

the_lunatic_is_in_my_head said:

 custardy said:

the_lunatic_is_in_my_head said:

custardy said:

More than likely they have generated a label but not actually posted.

Had this twice now with standard RM48 and they had certainly been posted. 

Both updated a few days later to delivered.

Can only put it down to some kind of glitch or some kind of delay at the DO.

OP it won’t affect you winning a case with eBay for INR. 

Not really. RM48 only updates en route if it goes through an automated parcel sorting centre.
Otherwise its next scan is delivery scan

Not sure which bit of my post “not really” applies to? 

Its not a glitch as you put it.
Its how RM48 works

the_lunatic_is_in_my_head

custardy said:

the_lunatic_is_in_my_head said:

 custardy said:

the_lunatic_is_in_my_head said:

custardy said:

More than likely they have generated a label but not actually posted.

Had this twice now with standard RM48 and they had certainly been posted. 

Both updated a few days later to delivered.

Can only put it down to some kind of glitch or some kind of delay at the DO.

OP it won’t affect you winning a case with eBay for INR. 

Not really. RM48 only updates en route if it goes through an automated parcel sorting centre.
Otherwise its next scan is delivery scan

Not sure which bit of my post “not really” applies to? 

Its not a glitch as you put it.
Its how RM48 works

When you track a standard 48 that hasn't been delivered the Track & Trace displays

An update will only be provided when we attempt to deliver your item

So what causes it to instead display they are unable to confirm the status? 

JustAnotherSaver

theonlywayisup said:

JustAnotherSaver said:

So now i've opened a case, the damn thing will update tomorrow saying delivered, yet it wont be and I'll lose out again.

I don't follow?

If it is delivered tomorrow, you will have it presumably?  Why will you lose out?

No no, I said "saying delivered" which is different from actually being delivered.

As said earlier, as far as eBay's system is concerned, you could live at the top of Scotland and the parcel could be 'delivered' to the bottom of England and eBay don't care because it's been delivered somewhere and the system just marks it as job done.

theonlywayisup

JustAnotherSaver said:

theonlywayisup said:

JustAnotherSaver said:

So now i've opened a case, the damn thing will update tomorrow saying delivered, yet it wont be and I'll lose out again.

I don't follow?

If it is delivered tomorrow, you will have it presumably?  Why will you lose out?

No no, I said "saying delivered" which is different from actually being delivered.

As said earlier, as far as eBay's system is concerned, you could live at the top of Scotland and the parcel could be 'delivered' to the bottom of England and eBay don't care because it's been delivered somewhere and the system just marks it as job done.

No, if you live in Scotland and the parcel is delivered to somewhere in England, the Ebay money back guarantee will protect the buyer.   

Evidence of successful delivery
We require all of the following to prove a successful on-time delivery:

• Tracking number that can be validated on the shipping carrier's website and which was uploaded to eBay before the latest estimated delivery date;

• A delivery status of "delivered" (or equivalent in the country to which the item was delivered);

• The date of delivery;

• The recipient's address, showing at least the city/county or postcode (or international equivalent) that matches the one found on the Order details page; and

• Signature confirmation, on orders with a total cost of £450 or more. Learn more about our signature confirmation requirements.

In reality, the tracking supplied usually triggers the automatic closure of the case in the sellers favour and the buyer has to contact Ebay to advise the address is not relevant. 

JustAnotherSaver

You've lost me.
I've lost cases where just because the tracker says delivered, nobody gives a toss beyond that. Tracker says therefore I must have. 

Yet I didn't have. It could've been with my neighbour and he could be lying about not having it, it could be in someone's bin, in a river, in the postman's house after he ticked it as delivered or on the moon for all I know. What I do know is that the parcel isn't in my possession but because tracker says delivered then its been delivered.

You ask for GPS info and they're less than helpful. Eventually you get told it was delivered at your address.
Well where is it then? Because it most certainly isn't at my address. 

custardy

the_lunatic_is_in_my_head said:

custardy said:

the_lunatic_is_in_my_head said:

 custardy said:

the_lunatic_is_in_my_head said:

custardy said:

More than likely they have generated a label but not actually posted.

Had this twice now with standard RM48 and they had certainly been posted. 

Both updated a few days later to delivered.

Can only put it down to some kind of glitch or some kind of delay at the DO.

OP it won’t affect you winning a case with eBay for INR. 

Not really. RM48 only updates en route if it goes through an automated parcel sorting centre.
Otherwise its next scan is delivery scan

Not sure which bit of my post “not really” applies to? 

Its not a glitch as you put it.
Its how RM48 works

When you track a standard 48 that hasn't been delivered the Track & Trace displays

An update will only be provided when we attempt to deliver your item

So what causes it to instead display they are unable to confirm the status? 

Pre advice.
Seller generates label via RM software which advises RM the parcel is coming (to be collected/dropped off) but not with RM yet.
Misrouting scans can also generate such messages. RM intranet shows more details vs consumer site

the_lunatic_is_in_my_head

custardy said:

the_lunatic_is_in_my_head said:

custardy said:

the_lunatic_is_in_my_head said:

 custardy said:

the_lunatic_is_in_my_head said:

custardy said:

More than likely they have generated a label but not actually posted.

Had this twice now with standard RM48 and they had certainly been posted. 

Both updated a few days later to delivered.

Can only put it down to some kind of glitch or some kind of delay at the DO.

OP it won’t affect you winning a case with eBay for INR. 

Not really. RM48 only updates en route if it goes through an automated parcel sorting centre.
Otherwise its next scan is delivery scan

Not sure which bit of my post “not really” applies to? 

Its not a glitch as you put it.
Its how RM48 works

When you track a standard 48 that hasn't been delivered the Track & Trace displays

An update will only be provided when we attempt to deliver your item

So what causes it to instead display they are unable to confirm the status? 

Pre advice.
Seller generates label via RM software which advises RM the parcel is coming (to be collected/dropped off) but not with RM yet.
Misrouting scans can also generate such messages. RM intranet shows more details vs consumer site

Don't think the pre-advice applies to the 2 we sent, I'll check tomorrow on a new label.

Misrouted sounds likely, both were significantly delayed with delivery taking 10 days or so.  

theonlywayisup

JustAnotherSaver said:

You've lost me.
I've lost cases where just because the tracker says delivered, nobody gives a toss beyond that. Tracker says therefore I must have. 

Your example above was a delivery top of Scotland/bottom of England for the address/delivery status.  A buyer will always win this but as per my caveat - 

In reality, the tracking supplied usually triggers the automatic closure of the case in the sellers favour and the buyer has to contact Ebay to advise the address is not relevant. 

However, now having changed the scenario to 

It could've been with my neighbour 

Then yes, that will be harder for a buyer to disprove as the post code/delivery office/courier depot will be identical.

JustAnotherSaver

eBay gave me the refund.