VERY NOT ABLE TO OFFER REPLACEMENT FOR DAMAGED GOODS

born_again

m_bonar said:

They are the only place that sells this furniture, and I would have nowhere to store my clothes in the meantime- which is the only thing putting me off the return. They are saying that the supplier are cancelling the orders due to not delivering to my area anymore- despite them delivering here after the first cancellation and them being able to uplift the return.

Argos or Ikea or many local retailers will sell bedroom furniture that you can get the same day. Sure it will not be the same. But does that matter? Given the fact they have told you that they can no longer supply it.

Going elsewhere is your only option. Might even be a lot cheaper & better quality.

the_lunatic_is_in_my_head

MattMattMattUK said:

m_bonar said:

I've had a bit of an ongoing saga with very.. who hasn't. Long and short of it... 
I ordered new bedroom furniture in Jan, this ordered was cancelled just before the delivery date. I then reordered, which with delivered in Feb.. Damaged. I have gone through the return rigmarole, where I was promised that the damaged furniture collection and replacements would happen within 3 days. Just before my collection day I check to see the replacement delivery had been cancelled without my knowledge, yet again.

After finally getting through to a manager the following resolution has been offered;
30% off the sale price of the damaged goods plus £35 gesture of goodwill or
Full return of the products (leaving me 4 months down the line again with no furniture)

Can someone advise if my consumer rights give me any standing to negotiate a further discount? and how I would go about this?
or should i just accept to end the ongoing saga, despite the damage being likely to affect the longevity of my items?

Your consumer rights give you no right to any discount whatsoever. Your options are what they have offered, the discount or the refund. 

That may not be correct:


www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(1)The right to a price reduction is the right—

(a)to require the trader to reduce by an appropriate amount the price the consumer is required to pay under the contract, or anything else the consumer is required to transfer under the contract, and

(b)to receive a refund from the trader for anything already paid or otherwise transferred by the consumer above the reduced amount.

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or

(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

For ref 23(3) is:

www.legislation.gov.uk/ukpga/2015/15/section/23/enacted

(3) The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

sheramber

The OP wants to know what rights he has to get a bigger discount than has been offered.