VERY NOT ABLE TO OFFER REPLACEMENT FOR DAMAGED GOODS

m_bonar

I've had a bit of an ongoing saga with very.. who hasn't. Long and short of it... 
I ordered new bedroom furniture in Jan, this ordered was cancelled just before the delivery date. I then reordered, which with delivered in Feb.. Damaged. I have gone through the return rigmarole, where I was promised that the damaged furniture collection and replacements would happen within 3 days. Just before my collection day I check to see the replacement delivery had been cancelled without my knowledge, yet again.

After finally getting through to a manager the following resolution has been offered;
30% off the sale price of the damaged goods plus £35 gesture of goodwill or
Full return of the products (leaving me 4 months down the line again with no furniture)

Can someone advise if my consumer rights give me any standing to negotiate a further discount? and how I would go about this?
or should i just accept to end the ongoing saga, despite the damage being likely to affect the longevity of my items?

Caz3121

how bad is the damage?
if repairable you could get a joiner quote to see whether the 30% would cover sorting
if not repairable probably best getting refund and buying elsewhere

m_bonar

P.s I have been told that they are unable to offer replacements due to the fact the supplier no longer delivers to my area

MattMattMattUK

m_bonar said:

I've had a bit of an ongoing saga with very.. who hasn't. Long and short of it... 
I ordered new bedroom furniture in Jan, this ordered was cancelled just before the delivery date. I then reordered, which with delivered in Feb.. Damaged. I have gone through the return rigmarole, where I was promised that the damaged furniture collection and replacements would happen within 3 days. Just before my collection day I check to see the replacement delivery had been cancelled without my knowledge, yet again.

After finally getting through to a manager the following resolution has been offered;
30% off the sale price of the damaged goods plus £35 gesture of goodwill or
Full return of the products (leaving me 4 months down the line again with no furniture)

Can someone advise if my consumer rights give me any standing to negotiate a further discount? and how I would go about this?
or should i just accept to end the ongoing saga, despite the damage being likely to affect the longevity of my items?

Your consumer rights give you no right to any discount whatsoever. Your options are what they have offered, the discount or the refund. 

[Deleted User]

There's no right to a further discount.

It's either keep or return.

There's nothing to stop you asking for a better offer, but no 'consumer rights'.

m_bonar

MattMattMattUK said:

m_bonar said:

I've had a bit of an ongoing saga with very.. who hasn't. Long and short of it... 
I ordered new bedroom furniture in Jan, this ordered was cancelled just before the delivery date. I then reordered, which with delivered in Feb.. Damaged. I have gone through the return rigmarole, where I was promised that the damaged furniture collection and replacements would happen within 3 days. Just before my collection day I check to see the replacement delivery had been cancelled without my knowledge, yet again.

After finally getting through to a manager the following resolution has been offered;
30% off the sale price of the damaged goods plus £35 gesture of goodwill or
Full return of the products (leaving me 4 months down the line again with no furniture)

Can someone advise if my consumer rights give me any standing to negotiate a further discount? and how I would go about this?
or should i just accept to end the ongoing saga, despite the damage being likely to affect the longevity of my items?

Your consumer rights give you no right to any discount whatsoever. Your options are what they have offered, the discount or the refund. 

Is this still the case despite the fact they were not delivered in a satisfactory quality, and they won't offer me a replacement? 

m_bonar

Caz3121 said:

how bad is the damage?
if repairable you could get a joiner quote to see whether the 30% would cover sorting
if not repairable probably best getting refund and buying elsewhere

The furniture is made of like a chipboard wood, and both sets of drawers have a huge chunk out of the front corners. If a repair could be done it would be a complete patch job.

They are the only place that sells this furniture, and I would have nowhere to store my clothes in the meantime- which is the only thing putting me off the return. They are saying that the supplier are cancelling the orders due to not delivering to my area anymore- despite them delivering here after the first cancellation and them being able to uplift the return.

m_bonar

Deleted_User said:

There's no right to a further discount.

It's either keep or return.

There's nothing to stop you asking for a better offer, but no 'consumer rights'.

Do you have any advice on a way to negotiate a better deal?

MattMattMattUK

m_bonar said:

MattMattMattUK said:

m_bonar said:

I've had a bit of an ongoing saga with very.. who hasn't. Long and short of it... 
I ordered new bedroom furniture in Jan, this ordered was cancelled just before the delivery date. I then reordered, which with delivered in Feb.. Damaged. I have gone through the return rigmarole, where I was promised that the damaged furniture collection and replacements would happen within 3 days. Just before my collection day I check to see the replacement delivery had been cancelled without my knowledge, yet again.

After finally getting through to a manager the following resolution has been offered;
30% off the sale price of the damaged goods plus £35 gesture of goodwill or
Full return of the products (leaving me 4 months down the line again with no furniture)

Can someone advise if my consumer rights give me any standing to negotiate a further discount? and how I would go about this?
or should i just accept to end the ongoing saga, despite the damage being likely to affect the longevity of my items?

Your consumer rights give you no right to any discount whatsoever. Your options are what they have offered, the discount or the refund. 

Is this still the case despite the fact they were not delivered in a satisfactory quality, and they won't offer me a replacement? 

Yes, it is still the case.

elsien

If the only reason you’re not returning it is lack of storage in the interim, get a cheap storage rail and use some boxes/suitcases.

sheramber

If they can't replace it, then they can't replace it. It is not a case of won't.

How did you store your clothes before you got the furniture?

order from somewhere else and ask if tye will delay collecting until the new stuff arrives.