TUI have backed us into a corner and Esther way we will be out £1000-1500 out of pocker

pattycake

Ibizafan said:

I am also in the same position as Pollycat, having moved our holiday with Tui from June last year to the same date this year. The only faint glimmer of hope for people who don’t want to go is that many hotels still haven’t decided when to reopen. If the hotel you booked does not open by the date of your holiday, you can decline any suggested alternative and get a full refund.

The hotel we are going to is one we have been to many times in the past.  I know for a fact that it has remained open throughout so that get out won’t apply.  However, I believe I have read that it is in Tui’s T&Cs that they can move your hotel to another of a similar standard and you do not have the right to decline for a refund.

Upsidedownandaround

I'm struggling to see what TUI have done wrong here to be honest.

People have to accept there is a risk when making or moving bookings during an on going pandemic.

This thread obviously wouldn't even have been a flicker in the OP's mind if everything had returned to normal In Febraury and they were about to jet off on holiday in a month whilst everyone who took refunds was scrabbling around trying to book a last minute weekend in Skegness.

superbigal

Cyprus the most "dangerous" place in Europe currently.
Infections running at  640.6 per 100K over 7 days
Absolutely no chance of getting a green light.


https://www.statista.com/statistics/1139048/coronavirus-case-rates-in-the-past-7-days-in-europe-by-country/

Thrugelmir

superbigal said:

Cyprus the most "dangerous" place in Europe currently.
Infections running at  640.6 per 100K over 7 days
Absolutely no chance of getting a green light.


https://www.statista.com/statistics/1139048/coronavirus-case-rates-in-the-past-7-days-in-europe-by-country/

Turkey isn't looking good either. 

Butts

pattycake said:

Ibizafan said:

I am also in the same position as Pollycat, having moved our holiday with Tui from June last year to the same date this year. The only faint glimmer of hope for people who don’t want to go is that many hotels still haven’t decided when to reopen. If the hotel you booked does not open by the date of your holiday, you can decline any suggested alternative and get a full refund.

The hotel we are going to is one we have been to many times in the past.  I know for a fact that it has remained open throughout so that get out won’t apply.  However, I believe I have read that it is in Tui’s T&Cs that they can move your hotel to another of a similar standard and you do not have the right to decline for a refund.

Well if that's the case I'm surprised they didn't do that with me as there are loads of Hotels on International Drive in Orlando.

Perhaps someone dropped a bullock ?

Butts

Thrugelmir said:

superbigal said:

Cyprus the most "dangerous" place in Europe currently.
Infections running at  640.6 per 100K over 7 days
Absolutely no chance of getting a green light.


https://www.statista.com/statistics/1139048/coronavirus-case-rates-in-the-past-7-days-in-europe-by-country/

Turkey isn't looking good either. 

Glad I'm booked for the Autumn !!

Looks like everyone off to The Vatican.

bagand96

Butts said:

pattycake said:

Ibizafan said:

I am also in the same position as Pollycat, having moved our holiday with Tui from June last year to the same date this year. The only faint glimmer of hope for people who don’t want to go is that many hotels still haven’t decided when to reopen. If the hotel you booked does not open by the date of your holiday, you can decline any suggested alternative and get a full refund.

The hotel we are going to is one we have been to many times in the past.  I know for a fact that it has remained open throughout so that get out won’t apply.  However, I believe I have read that it is in Tui’s T&Cs that they can move your hotel to another of a similar standard and you do not have the right to decline for a refund.

Well if that's the case I'm surprised they didn't do that with me as there are loads of Hotels on International Drive in Orlando.

Perhaps someone dropped a bullock ?

It would depend on what contracts TUI operate with the hotels in Orlando and what alternatives where available.  It might work slightly differently to the way they operate in the European beach resorts, where they often block book a very large % of a hotels rooms (or even a whole hotel) May-October.  Means finding alternatives is very quick and easy.

It could also be that they couldn't find you a cost effective (for them!) replacement so just decided to cancel.  

Butts

bagand96 said:

Butts said:

pattycake said:

Ibizafan said:

I am also in the same position as Pollycat, having moved our holiday with Tui from June last year to the same date this year. The only faint glimmer of hope for people who don’t want to go is that many hotels still haven’t decided when to reopen. If the hotel you booked does not open by the date of your holiday, you can decline any suggested alternative and get a full refund.

The hotel we are going to is one we have been to many times in the past.  I know for a fact that it has remained open throughout so that get out won’t apply.  However, I believe I have read that it is in Tui’s T&Cs that they can move your hotel to another of a similar standard and you do not have the right to decline for a refund.

Well if that's the case I'm surprised they didn't do that with me as there are loads of Hotels on International Drive in Orlando.

Perhaps someone dropped a bullock ?

It would depend on what contracts TUI operate with the hotels in Orlando and what alternatives where available.  It might work slightly differently to the way they operate in the European beach resorts, where they often block book a very large % of a hotels rooms (or even a whole hotel) May-October.  Means finding alternatives is very quick and easy.

It could also be that they couldn't find you a cost effective (for them!) replacement so just decided to cancel.  

Looking back I have discovered that they did find me an alternative Hotel, but I still had the option to rebook next year or cancel.

Instead of Rosen Inn International Drive they offered me it's sister the Rosen Inn at Pointe Orlando.

My apologies for misleading anyone, my excitement at being able to get a full refund clouded my recall of the actual communication.

This all happened six weeks ago.

Pollycat

Butts said:

So I take it you will opt for a refund this time, if given the opportunity ?

I will look at the options that TUI offer if my holiday is cancelled by TUI.

If it looks like my holiday is going ahead, I will have to decide (more than 28 days of departure as things stand right now according to the email I got from TUI) what to do about going on the holiday or deferring it again.

Pollycat

Upsidedownandaround said:

I'm struggling to see what TUI have done wrong here to be honest.

People have to accept there is a risk when making or moving bookings during an on going pandemic.

This thread obviously wouldn't even have been a flicker in the OP's mind if everything had returned to normal In Febraury and they were about to jet off on holiday in a month whilst everyone who took refunds was scrabbling around trying to book a last minute weekend in Skegness.

I think TUI could have allowed people who deferred from 2020 to 2021 and accepted TUI's offer of a booking incentive (so that TUI could hang on to clients' money) and now wish to defer to 2022 to keep that booking incentive.

As it turns out, if you wish to defer to 2022, you lose that financial incentive. That's in addition to probably having to pay more for your 2022 holiday than you did in 2020.

If we decide to defer again to 2022, TUI will have had the benefit of the full amount of our holiday for 2 years.