Octopus Tracker

knight123

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Apologies if I'm being an idiot, but Octopus' Tracker FAQ page says:

"For one, Tracker is once again becoming a 12 month fixed term tariff because current regs don’t really work with the dynamic nature of Tracker – specifically, without a fixed term the tariff will be subject to the price cap, resulting in unworkable complexity with daily wholesale prices."

Does this not mean you'll have to commit for a whole year?

FreeBear

knight123 said:

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Apologies if I'm being an idiot, but Octopus' Tracker FAQ page says:

"For one, Tracker is once again becoming a 12 month fixed term tariff because current regs don’t really work with the dynamic nature of Tracker – specifically, without a fixed term the tariff will be subject to the price cap, resulting in unworkable complexity with daily wholesale prices."

Does this not mean you'll have to commit for a whole year?

You can leave at any time without penalty, but you can't go back to Tracker for nine months.

Joined a couple of days ago, and may well need to switch to Octopus Go for electricity next month (if the [redacted] actually fit the EV charging point).

northernstar007

pfpf said:

how have you pursued this? email, social, telephone?

email,.....

masonic

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Neither the product itself nor the formula are locked in for 12 months. You can leave at any time and they can change the formula at any time subject to reasonable notice.

Edit: Not true of new version, see below

bristolleedsfan

masonic said:

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Neither the product itself nor the formula are locked in for 12 months. 

...........................

Slinky

I don't think their definition of Fixed, means fixed in the way you are interpreting it. I've just screenshotted this off their website

masonic

bristolleedsfan said:

masonic said:

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Neither the product itself nor the formula are locked in for 12 months. 

...........................

Oh, I stand corrected - it depends which one you are on. I completely missed this change to the terms between Nov 2022 and Dec 2023 versions. T&Cs have also now been updated to reflect that:

PennineAcute

masonic said:

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Neither the product itself nor the formula are locked in for 12 months. You can leave at any time and they can change the formula at any time subject to reasonable notice.

Edit: Not true of new version, see below

The formula we use to calculate the tracker prices and the daily standing charge will not change over this 12-month period.

Therefore, the formula is fixed for 12-months and does not change.

masonic

PennineAcute said:

masonic said:

PennineAcute said:

knight123 said:

Slinky said:

knight123 said:

Trying to decide what to do - our energy is horribly expensive - the 2022 winter was costing us almost £300 a month, and that's with us being very sparse with heating in a 1 bed flat. Thanks to Tracker it's cost us less than £140 over the last month, and we're using heating a *lot* more.

I guess it's unlikely it goes higher than the current new tracker prices right? More that SVT may be even lower.

What is there to decide at the moment? Ride the wave of cheap prices whilst they last and deal with whatever comes along when it arrives. Anything else is just speculation at the moment.

True, but isn't tracker going to a 12 month fixed tariff? Won't be as simple as just switching if the price goes consistently above SVT

The formula for calculating the daily price will be fixed for 12-months; not the same as fixing for 12-months.

Neither the product itself nor the formula are locked in for 12 months. You can leave at any time and they can change the formula at any time subject to reasonable notice.

Edit: Not true of new version, see below

The formula we use to calculate the tracker prices and the daily standing charge will not change over this 12-month period.

Therefore, the formula is fixed for 12-months and does not change.

Only true of the latest version. Not true of the earlier versions most of us are on currently. That is what is meant by me striking through that statement and adding a clarifying edit.

The poster you were replying to switched to Tracker in late October, so their formula is not fixed.

northernstar007

northernstar007 said:

quick update on my missing data, ive had a reply back from octopus saying they are running tests on both meters and will adjust all my bills to correct usage and prices, said they will get back to me, been quick replying back to me
not sure it will work in my favour or not, i know  2 days in dec i used 80kw gas compared to 50kw in the 5.2p kw mark

looking on the app it now appears all of my days from day 1 has been adjusted to correct amount
now i see what happens on adjustment on my next bill and will keep a eye on it, any updates i will keep posted