Switch to Plusnet - no message instructing to connect?

Emily_Joy

We've decided to switch from Shell to Plusnet. Shell disconnected use the day before the switch, i.e. there was no internet since early hours on Friday.

The router arrived dutifully, along with several SMS messages telling us no to connect until we have received another SMS instructing us to do so. The message was supposed to arrive yesterday. However, the SMS hasn't arrived, so we have been left without internet connection over the weekend, which was a bit inconvenient with some work-related internet calls scheduled. We currently work from home and both rely on the internet connection to work, so we thought it's better to switch during the weekend. 

Anyone has had a similar experience? What is a good time to give the Plusnet a call?

Carrot007

Connect it and see what happens. No harm in that. I would not recomend using the router they supplied though! (at least not for wifi).

Emily_Joy

Carrot007 said:

Connect it and see what happens. No harm in that. I would not recomend using the router they supplied though! (at least not for wifi).

We didn't want to connect because they have repeatedly asked not to.

Too bad about the router.  We have had WiFi issues using PostOffice (now Shell) router and we have assumed Plusnet router will be newer and better.

littleboo

No harm in trying the router, it will either work or it won’t, but you won’t do any harm.

cymruchris

I got my instruction to connect it about 3 hours after I actually connected it. It worked as soon as I'd plugged it in and it did it's initial setup. Took about 5 minutes.

molerat

Plug the router in.  If the line is connected to Plusnet the router will set itself up, if not it will sit there blinking at you.

The_Fat_Controller

If your internet service is over the phone line, check if that is working and if you can make and receive calls.

Dial 17070 to check your number is correctly read back to you.

Plugging in your router will not adversely affect anything, you may get a pleasant surprise.

TOP_CAT

I switched to plusnet 36mb with it going live on 12th april (last mon)
Had a few admin hiccups I wont bore you with other than I rang them up and the customer service was on point so overall its perfect .

I woke up on the morning of the 12th april opened the router box, connected the router and it worked .
Later that evening I received a email which by that time it didnt matter .

What I noticed for my simple browsing use coming from Sky 66mb is so far this Plusnet 36mb package at £22.99 with the additional £75 cashback is all I need .

The package saving/speed you actually get is what matters imo not the admin hiccups .

Skys target market is multiple device homes at a higher cost  ie. the bigger uk sector 
Sky is big it has big overheads I got the feeling they were taking advantage of Civid19

Sky was £21 a month but now wanted £27 a month for another 18mths vs plusnet at £22.99 or £18.82 per month once the plusnet £75 cashback is factored in over 18months .

I took the plusnet offer as it ended the day after signing up .

Emily_Joy

I connected the router last night and tried following the instructions for setting it up. There was no internet connection. I called this morning and spend about 20 minutes on the phone with Plusnet customer services reading various numbers printed on the router. The customer service assistant told me that the issue is somewhere between Plusnet and BT and that it will take 72 hours to sort it out.

iniltous

Nothing at all to do with BT , it’s possible Openreach will be involved , but as your migration was Shell to Plusnet , BT are no more involved than Sky or Talk Talk, if the Plusnet representative said ‘BT’ then they really ought to be better trained as BT and Openreach are not the same.

Emily_Joy

Eventually we were connected on Wednesday.

We enjoyed not having internet connection at home for a few days giving us an opportunity to read more, to talk more, and spend more time together as a family