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Bank error
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Would an apology and an explanation not suffice?
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The gentleman I spoke to has, but probably felt awkward so felt he had too, but I’ve emailed the complaints dept as I want them too and tell me that’s they sorted the problem out or it won’t happen again. I’m awaiting there call0
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Bank just rang to tell me error is there fault and explained how it happend, they’ve apologised and given £150 comp fee.0
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LOL.
Compo culture at its best.
Accept their apology and make sure your number is the only one associated with your account.
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When I lived in Toronto, my bank managed to send my bank statement to my boss and his to me. Neither of us got a cent.
I changed my name in 2016 and it took my bank two years to get it right. They offered me compensation. I got enough to buy a Coach rucksack.
Sainsbury's added my Nectar points to my husband's separate and unlinked Nectar car so I told them to cancel it.0
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