Moving home with Sky - from bad to worse (Green street cabinet full)

danhutch88

iniltous said:

I’m afraid whoever you spoke to at BT is an idiot , fibre cabinet ports are not pre allocated to ISP’s , all ports are available to all ISP’s on a first come first served basis, if the BT person was able to progress an order for you then there was at least one spare port and the order they raised ‘grabbed’ it for BT,( and you by ordering with BT) ,  if that port was also available when you called Sky they too could have grabbed the port for themselves ( and you ).
You may be thinking why should I believe what some poster on a forum says, and are willing to accept what the BT person said about a BT port spare but no Sky ports were spare ( even though it is just nonsense ) consider the legality of Openreach doing that.
If what you were told were true, how would Openreach allocate ports fairly, a typical cab may have 288 or 384 ports , there are dozens of company’s that can offer FTTC service but the big three ( BT/TT/Sky) have many more customers than say Zen, but if Zen were penalised by only having 5 or 10 ports when the big three had 100 each that would hardly be fair would it, how could Zen compete when they have so few ports, or if Zen had as many ports as Sky, but only a few customers, then OR could  have a cab that was ‘full’ to every provider apart from Zen, effectively turning customer away , unless they by chance that potential customer happened to call Zen....
if you think about it, you should come to the conclusion that you were told utter boll*cks

I do see what you're saying and that was my understanding of it until I had the call. At this stage I just need to hold onto the optimism I'm currently feeling and see how it goes I think!

But yes I guess if it does all go ahead, it will only prove that Sky were messing me around from the beginning.

brewerdave

danhutch88 said:

iniltous said:

I’m afraid whoever you spoke to at BT is an idiot , fibre cabinet ports are not pre allocated to ISP’s , all ports are available to all ISP’s on a first come first served basis, if the BT person was able to progress an order for you then there was at least one spare port and the order they raised ‘grabbed’ it for BT,( and you by ordering with BT) ,  if that port was also available when you called Sky they too could have grabbed the port for themselves ( and you ).
You may be thinking why should I believe what some poster on a forum says, and are willing to accept what the BT person said about a BT port spare but no Sky ports were spare ( even though it is just nonsense ) consider the legality of Openreach doing that.
If what you were told were true, how would Openreach allocate ports fairly, a typical cab may have 288 or 384 ports , there are dozens of company’s that can offer FTTC service but the big three ( BT/TT/Sky) have many more customers than say Zen, but if Zen were penalised by only having 5 or 10 ports when the big three had 100 each that would hardly be fair would it, how could Zen compete when they have so few ports, or if Zen had as many ports as Sky, but only a few customers, then OR could  have a cab that was ‘full’ to every provider apart from Zen, effectively turning customer away , unless they by chance that potential customer happened to call Zen....
if you think about it, you should come to the conclusion that you were told utter boll*cks

I do see what you're saying and that was my understanding of it until I had the call. At this stage I just need to hold onto the optimism I'm currently feeling and see how it goes I think!

But yes I guess if it does all go ahead, it will only prove that Sky were messing me around from the beginning.

Or someone has literally just cancelled ,and a port came available ?? When I was looking to go over to FTTC, I was told "no availability" by Plusnet and went on the waiting list, but the status seemed to change every time I looked at the BT Wholesale checker, one day "available" ,the next day, "waiting list" - but PN never got back to me - suggests that there is a rapid turnover , certainly on my FTTC cab.

pake26

I haven't read through all the replies I just wanted to say if you haven't tried contacting openreach yourself it might be worth a call? 

wongataa

pake26 said:

I haven't read through all the replies I just wanted to say if you haven't tried contacting openreach yourself it might be worth a call? 

You can't contact Openreach yourself.  They only deal with ISPs.  You have to speak with your ISP.

cajef

wongataa said:

pake26 said:

I haven't read through all the replies I just wanted to say if you haven't tried contacting openreach yourself it might be worth a call? 

You can't contact Openreach yourself.  They only deal with ISPs.  You have to speak with your ISP.

Yes you can but only for specific things or problems.

When to contact us (openreach.com)