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MSE News: Shell Energy to axe £15 broadband switching 'cease fee'
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dillydilly1 said:switched today, received email saying "return the router or be charged £35" - WHAT? no other provider has ever said that (as the bag full of routers in the cupboard will attest). The sales pitch on their website says "All our products include the cost of your line rental and a wifi router at no extra cost", with buried in the T&Cs "we may ask you to return your router at the end of the agreement".I got the same email when I switched yesterday. Fortunately I still had the original box for the router, complete with Tracked 48 return label, and mine had a barcode. I walked to the PO and they took it without comment.RM tracking says it's currently in Swindon ...N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.0
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