EXTENDED: You've got another week to add your travel & holiday deals questions for expert MSE Oli as part of the latest Ask An Expert event.

MSE News: Shell Energy to axe £15 broadband switching 'cease fee'

MSE_Helen_K · 2021-03-26 18:16:36

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the…

26 March 2021 at 7:16PM in Broadband & internet access

21 replies 684 views

Replies

6 October 2021 at 9:03PM edited 6 October 2021 at 9:04PM

QrizB Forumite
10.1K Posts

Forumite

6 October 2021 at 9:03PM edited 6 October 2021 at 9:04PM

dillydilly1 said:

switched today, received email saying "return the router or be charged £35" - WHAT? no other provider has ever said that (as the bag full of routers in the cupboard will attest). The sales pitch on their website says "All our products include the cost of your line rental and a wifi router at no extra cost", with buried in the T&Cs "we may ask you to return your router at the end of the agreement".

I got the same email when I switched yesterday. Fortunately I still had the original box for the router, complete with Tracked 48 return label, and mine had a barcode. I walked to the PO and they took it without comment.
RM tracking says it's currently in Swindon ...

N. Hampshire, he/him. Octopus Go elec & Tracker gas / Voda BB / Lyca mobi. Ripple WT2 member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 29MWh generated, long-term average 2.6 Os.
Kinda busy right now but I try to pop back to the forum every so often. Drop me a PM if you need me!
0