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MSE News: Shell Energy to axe £15 broadband switching 'cease fee'



  • edited 6 October 2021 at 9:04PM
    QrizBQrizB Forumite
    10.1K Posts
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 6 October 2021 at 9:04PM
    switched today, received email saying "return the router or be charged £35" - WHAT? no other provider has ever said that (as the bag full of routers in the cupboard will attest). The sales pitch on their website says "All our products include the cost of your line rental and a wifi router at no extra cost", with buried in the T&Cs "we may ask you to return your router at the end of the agreement".
    I got the same email when I switched yesterday. Fortunately I still had the original box for the router, complete with Tracked 48 return label, and mine had a barcode. I walked to the PO and they took it without comment.
    RM tracking says it's currently in Swindon ...
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Voda BB / Lyca mobi. Ripple WT2 member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 29MWh generated, long-term average 2.6 Os.
    Kinda busy right now but I try to pop back to the forum every so often. Drop me a PM if you need me!
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