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MSE News: Shell Energy to axe £15 broadband switching 'cease fee'
in Broadband & internet access
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2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 29MWh generated, long-term average 2.6 Os.
"I apologise that you have received this E-Mail. I can confirm that this charge has not and will not be applied to your Broadband account, it appears to be an error in communications - Matty"
Since then, I am now getting hassled about the return of the router, which I did, and after a chase up email threatening a £35 charge I complained via Messenger, and was told this:
"Hi David, thank you for getting in touch and letting us know. I do apologise about this and can confirm no charge shall be applied to you as you have confirmed this has been returned. If you have any problems then simply let us know. - Pooja"
I've since had another threatening email and again complained, to be told:
"We have had a widespread issue where a high number of customers have received the same E-Mail / charge, this is an automatic E-Mail / charge, I sincerely apologise you have had to contact us regarding this. We have waived the charge so there would be no charge regarding this."
I've told them, if I get any more emails, I'm going to OFCOM, or wherever!
BT now ask for them back.