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HSBC Mortgage application timelines

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  • Hey guys, sharing my journey as someone whose buying on their own in these tough economic times. Using MyFluent as a broker and they’ve been good so far. 

    Timeline

    28 March 2022 - Decision in principle 
    31 March 2022 - Full application 
    04 April 2022 - Lender asks for a copy of a document because file corrupted 
    04 April to 07 April 2022 - Valuation done
    08 April 2022 - Lender requested additional doc, specifically 3 months bank statements/ P45 from last employer
    12 April 2022 - Asked broker to chase, HSBC advised “documents and case still under review.”
    No update on my application. Slowly becoming disheartened with all the loops I’ve had to jump through. 
  • aimee_coop
    aimee_coop Posts: 29 Forumite
    Third Anniversary 10 Posts Name Dropper
    edited 13 April 2022 at 7:37AM
    @zayden1993
    They tend to work slowly. You have to be very patient with them but it's worth the wait  :)
  • Hello All, here is my timeline (we applied directly with HSBC through mortgage advisor):

    10th March DIP
    15th March- full application submitted with all the documents 
    16th March - remote valuation done and fee paid
    16th March - Manual referral 
    17th March - Decision obtained 
    17th March - Ready to offer
    25th March - Manual Referral
    25th March - Decision Obtained 
    7th April - Customer Due Dilligence review over the phone 

    It’s draining waiting for abproper update- I was told that we should have an offer by 28th March and then 6th April but the pace of the process is painfully slow. 

    Will come back with updates - if and when we have one. 


  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    500 Posts Second Anniversary Name Dropper Photogenic
    edited 14 April 2022 at 8:40AM
    I received my offer but HSBC made a mistake on the valuation. My solicitor is trying to chase the bank, it has been over a month. The broker claims he has no way to chase HSBC in this regard, could anyone confirm if brokers can or cannot?

    Would I be able to speak to HSBC?
  • omair_r
    omair_r Posts: 3 Newbie
    Name Dropper First Post
    edited 29 June 2023 at 1:07AM
    @[Deleted User] HSBC are ridiculously slow but you could possibly try to call this number and see if it is of any use 
    08001696333. Hope it gets sorted out soon for you. 
  • Hey guys, sharing my journey as someone whose buying on their own in these tough economic times. Using MyFluent as a broker and they’ve been good so far. 

    Timeline

    28 March 2022 - Decision in principle 
    31 March 2022 - Full application 
    04 April 2022 - Lender asks for a copy of a document because file corrupted 
    04 April to 07 April 2022 - Valuation done
    08 April 2022 - Lender requested additional doc, specifically 3 months bank statements/ P45 from last employer
    12 April 2022 - Asked broker to chase, HSBC advised “documents and case still under review.”
    15 April 2022 - 09:00AM Received text from HSBC saying the mortgage offer was on its way.
                           - 09:30AM Broker called to confirm the mortgage had been approved. 

    No e-mail received with offer yet so will chase after the easter weekend. It seems for those of us who use brokers, we just need to chase them a few times to have the e-mail resent. 
    Hey team - just sharing an update of my full journey. I received a text from HSBC confirming my offer was on it's way. ✅
    To say it's been a journey to get this far has been an understatement. Sending massive luck to all those still waiting. I would say just be patient but I am the most impatient guy I know so I'm in the same boat. 
  • Hey guys, sharing my journey as someone whose buying on their own in these tough economic times. Using MyFluent as a broker and they’ve been good so far. 

    Timeline

    28 March 2022 - Decision in principle 
    31 March 2022 - Full application 
    04 April 2022 - Lender asks for a copy of a document because file corrupted 
    04 April to 07 April 2022 - Valuation done
    08 April 2022 - Lender requested additional doc, specifically 3 months bank statements/ P45 from last employer
    12 April 2022 - Asked broker to chase, HSBC advised “documents and case still under review.”
    14 15 April 2022 - 09:00AM Received text from HSBC saying the mortgage offer was on its way.
                           - 09:30AM Broker called to confirm the mortgage had been approved. 

    No e-mail received with offer yet so will chase after the easter weekend. It seems for those of us who use brokers, we just need to chase them a few times to have the e-mail resent.  
    *** Updated the typo. ***
  • aimee_coop
    aimee_coop Posts: 29 Forumite
    Third Anniversary 10 Posts Name Dropper
    @zayden1993
    Congrats!!! Best Easter gift ever lol
  • Hey guys, sharing my journey as someone whose buying on their own in these tough economic times. Using MyFluent as a broker and they’ve been good so far. 

    Timeline

    28 March 2022 - Decision in principle 
    31 March 2022 - Full application 
    04 April 2022 - Lender asks for a copy of a document because file corrupted 
    04 April to 07 April 2022 - Valuation done
    08 April 2022 - Lender requested additional doc, specifically 3 months bank statements/ P45 from last employer
    12 April 2022 - Asked broker to chase, HSBC advised “documents and case still under review.”
    15 April 2022 - 09:00AM Received text from HSBC saying the mortgage offer was on its way.
                           - 09:30AM Broker called to confirm the mortgage had been approved. 

    No e-mail received with offer yet so will chase after the easter weekend. It seems for those of us who use brokers, we just need to chase them a few times to have the e-mail resent. 
    Hey team - just sharing an update of my full journey. I received a text from HSBC confirming my offer was on it's way. ✅
    To say it's been a journey to get this far has been an understatement. Sending massive luck to all those still waiting. I would say just be patient but I am the most impatient guy I know so I'm in the same boat. 
    Congratulations! You can relax about that now. Gives the rest of us some hope as well
    Start mortgage date: August 2022; Start mortgage amount: £240,999; Original mortgage free date: August 2056
    Current mortgage amount: £226,957.97
    Start student loan 2012: £29,750; current student loan: CLEARED July 2025
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