IKEA Kitchen and PayPal part refund request

born_again

Looking at your picture. Both doors are opening by the same amount. All our kitchen doors open the same amount.
So the issue is that the cupboard should have not had the doors hung that way. The one touching the extractor should be hung the other way round. 
So if that is a 1000 unit, it should have been 2 x 500 with doors hung on the left side as you look at them.

David713

skippydonk said:

Well IKEA have not agreed and want the whole fully installed kitchen back for a FULL refund which I didn't ask for. This would obviously just be scrap to them as it's fully fitted. I would then loose the £1100 paid for independent kitchen installer.  Also the removal costs would be hundreds presumably. 

There is no reason why you can't take their offer of a full refund then taking legal action against them for the costs incurred in getting the kitchen fitted and presumably for getting it removed as well and as Ikea seem to accept that they are at fault, I would hope that legal action would find in your favour.

This right is covered in the Consumer rights act.
Consumer Rights Act 2015 (legislation.gov.uk)

(9)This Chapter does not prevent the consumer seeking other remedies—

(a)for a breach of a term that this Chapter requires to be treated as included in the contract,

(b)on the grounds that, under section 15 or 16, goods do not conform to the contract, or

(c)for a breach of a requirement stated in the contract.

(10)Those other remedies may be ones—

(a)in addition to a remedy referred to in subsections (3) to (6) (but not so as to recover twice for the same loss), or

(b)instead of such a remedy, or

(c)where no such remedy is provided for.

(11)Those other remedies include any of the following that is open to the consumer in the circumstances—

(a)claiming damages;

(b)seeking specific performance;

(c)seeking an order for specific implement;

(d)relying on the breach against a claim by the trader for the price;

(e)for breach of an express term, exercising a right to treat the contract as at an end.

skippydonk

If.i was in good health I would do that. Unfortunately I have a neurological illness that causes me lots of downtime. I judged my claim carefully with PayPal thinking they would agree and I could get the rectifications done with the least disruption for the £1300 requested back. 
I can get the £2200 from the Direct Debit guarantee but then I'm worried about PayPal trying my card for it, or IKEA suing me. 

born_again

skippydonk said:

If.i was in good health I would do that. Unfortunately I have a neurological illness that causes me lots of downtime. I judged my claim carefully with PayPal thinking they would agree and I could get the rectifications done with the least disruption for the £1300 requested back. 
I can get the £2200 from the Direct Debit guarantee but then I'm worried about PayPal trying my card for it, or IKEA suing me. 

Are you sure, as this is not something that would be covered by the Direct Debit guarantee. 

47Revisited

born_again said:

So if that is a 1000 unit, it should have been 2 x 500 with doors hung on the left side as you look at them.

Looks like a 800 unit. Not the best solution over a 60cm worktop. Might have been Ok with wide angle hinges but hoods in the way.

skippydonk

47Revisited said:

born_again said:

So if that is a 1000 unit, it should have been 2 x 500 with doors hung on the left side as you look at them.

Looks like a 800 unit. Not the best solution over a 60cm worktop. Might have been Ok with wide angle hinges but hoods in the way.

Yes it's an 800 unit. The old kitchen was two units one around 500 and one around 300 with both doors opening the same. 
The report suggested two bridging units stacked that open on struts like a hatchback, then mirroring on the other side of the hood for balance.  

skippydonk

I've also emailed a newspaper consumer column that potentially may pick it up, it's got a bit of potential interest to it hopefully. Companies generally don't like the focus, there's 2 failed deliveries, I even got someone else's wardrobe carcass they delivered to me who must have been upset when they didn't get all their stuff. I only found out after the kitchen was fitted and went through the overages.
They said they'd pick up it up with other bits left over but haven't.
The kitchen itself is very good quality, much better than the Symphony kitchen the builder fitted. Just the implementation let's it down.

Gavin83

Will the issues cost £1300 to fix? If not how much?

Money_Grabber13579

There are 200 houses in the development which I live in, with all kitchens supplied and fitted by the same supplier (not IKEA). But they are all exactly the same as that - the door hits the extractor fan and I have to perform strange contortions or climb on the bench to access parts of the cupboard. I assumed it was normal, is it not?

skippydonk

Gavin83 said:

Will the issues cost £1300 to fix? If not how much?

As I understand they will cost around that. The tiles were fitted after the units were hung on a rail, so I don't see them coming off without removing a line of tiles. 
The cheapest IKEA fridge freezer with a cabinet and matching doors in around £880.  So easily over including labour. I'd still be happy with £1300 however.