Amazon Vent

4.7K Posts

Without my knowledge or approval, Amazon have put a 2-tier security set-up on my account where they now send a link by text to my phone.
Trouble is that I don't have internet access on my phone so I can't get access to my account to change anything.
I called the helpline specific to log-in problems and after being addressed by the wrong name 5 times after me telkling her my actual name every time, she then asked for my cc number so that she could help get me logged in, I said NO in plain language and hung up on her.
She called me straight back and still addressing me by the wrong name, continued to try to get details from me, I more than kind of lost my temper and put the phone on the desk and left her talking to the empty chair while I went out a walk.
Trouble is that I don't have internet access on my phone so I can't get access to my account to change anything.
I called the helpline specific to log-in problems and after being addressed by the wrong name 5 times after me telkling her my actual name every time, she then asked for my cc number so that she could help get me logged in, I said NO in plain language and hung up on her.
She called me straight back and still addressing me by the wrong name, continued to try to get details from me, I more than kind of lost my temper and put the phone on the desk and left her talking to the empty chair while I went out a walk.
0
Latest MSE News and Guides
Replies
"Disabling Two-Step Verification
Here's how to disable Amazon's Two-Step Verification, a feature that requires you to enter a unique security code in addition to your password on computers and devices that aren't trusted.
To disable Two-Step Verification:
I got rid of it by removing my phone number then logging out and back in again but not putting in my mobile number when asked.
Sad that they think everyone has a phone that you can click a link with.
Some of us still live in the dark ages.
I was logged out and the 2-step crap was keeping me logged out.
I order cat food from them delivered every two weeks. If they weren't £16 a month cheaper than elsewhere, I would use other suppliers as there are frequent problems.
This delivery got to my local depot and then sat there - for so long they've declared it 'lost' and offered me a refund. I click the button that says refund on the order page and it says that I can request a refund on Friday January 10th. The next time that particular date occurs in 2031.
It took a (granted, friendly and helpful) customer service rep over ten minutes to process the refund as she had to do each individual flavour of cat food separately.
My cats are currently climbing the curtains angrily as they're being forced to eat their second favourite food brand and a few cans of human tuna. It's a real first world problem, granted, but it's still quite annoying!