I have had a refund twice for my holiday that was cancelled from travel company and credit card

11 Posts

Please read all of this because I find myself in a very unique situation.
In 2019 I booked a 2020 holiday my flights where cancelled due to Covid19. I went to the travel provider to try to obtain my money back and they refused to give me a refund and only offered a voucher for 1 of 2 hotels I had booked. (I did get a refund for the airline tickets)
As a result in 2020 I raised a charge back with my credit card company who where going to try to get my money back for both of the hotels. My credit card company messed me around and failed to put in a charge back request within the given time frame.
Fast forward to 2021 the credit card company recognised they failed to do this and signed off on issuing a refund to me themselves. (So they did not claim it back from the travel company) they refunded me as a gesture for their mistake.
I was happy with that and thought case closed. Until an email landed in my inbox from the travel company saying they are refunding me for 1 of the 2 hotels I booked. and remember those airline tickets (I have already been refunded for)? They have given me a voucher for that too....
What is my legal position here? Do I get to keep the money being refunded? Do I get to use the airline vouchers?
In 2019 I booked a 2020 holiday my flights where cancelled due to Covid19. I went to the travel provider to try to obtain my money back and they refused to give me a refund and only offered a voucher for 1 of 2 hotels I had booked. (I did get a refund for the airline tickets)
As a result in 2020 I raised a charge back with my credit card company who where going to try to get my money back for both of the hotels. My credit card company messed me around and failed to put in a charge back request within the given time frame.
Fast forward to 2021 the credit card company recognised they failed to do this and signed off on issuing a refund to me themselves. (So they did not claim it back from the travel company) they refunded me as a gesture for their mistake.
I was happy with that and thought case closed. Until an email landed in my inbox from the travel company saying they are refunding me for 1 of the 2 hotels I booked. and remember those airline tickets (I have already been refunded for)? They have given me a voucher for that too....
What is my legal position here? Do I get to keep the money being refunded? Do I get to use the airline vouchers?
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You’re on shaky legal grounds if you tried to keep the refund and used the vouchers. I personally wouldn’t risk it, but then I’m risk averse.
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
But credit card companies are equally liable for refunding, so if they refund and the original company refunds you then you should inform the credit card company.
You said you were happy and thought case closed. Until that email dropped in your inbox.
Has the phrase 'gesture of goodwill' been mentioned anywhere? Because if it hasn't, then there probably hasn't been one.
You could always contact the travel company to let them know you've already received a refund and ask what they want you to do.
Since this is neither, you don't get twice what you put in.