Poor mobile signal

11pm

Hi, we moved house 3 months ago, and no have very poor/no signal with Three. I've had many online chats with the Three operatives about this. In my most recent conversation, they told me to move house to get a better signal!
I asked to cancel my contact, v but they told me it would be £175 to cancel early. When I said that they were expecting me to pay for a phone with no signal, they hung up!

So I have ground to cancel without paying the cancellation fee? I don't see why I should be paying for a phone that essentially doesn't work!
(It's a SIM only deal, my phone is perfectly fine.even they have admitted that there is no signal here)

Carrot007

Why would you have grounds to cancel.

Youi moved not them.

Did you not test the requirements of a phone signal before moving? (would be second thing i did before considering a house right after) Can you not use wifi calling? (checking the available broadband).

There are many options to explore, but since cancelling gains you nothing except paying when you might use the facility elsewhere it seems pointless. Also it sounds expensive for a sim only deal, you can get great ones for £5 a month.

Neil_Jones

11pm said:

Hi, we moved house 3 months ago, and no have very poor/no signal with Three. I've had many online chats with the Three operatives about this. In my most recent conversation, they told me to move house to get a better signal!
I asked to cancel my contact, v but they told me it would be £175 to cancel early. When I said that they were expecting me to pay for a phone with no signal, they hung up!

So I have ground to cancel without paying the cancellation fee? I don't see why I should be paying for a phone that essentially doesn't work!
(It's a SIM only deal, my phone is perfectly fine.even they have admitted that there is no signal here)

Same argument as "I was with Virgin, I moved, they don't supply the area, they charged me cancellation fees".

In a nutshell, not Three's fault you moved to an area with no signal.

Jon_01

This has been covered so many times.  The network haven't changed anything, you have. Therefore it's not the networks problem.

Peter999_2

Have you checked to see if your mobile phone supports WiFi calling?    I don't have a great signal with three at home so I use WiFi calling which routes the calls through my broadband connection and it works great.

The_Fat_Controller

@11pm are you serious or just here to wind a few people up on a boring day for you ?
YOU moved to an area of no coverage, that would have been easy to check when you were looking for your new home.

giraffe69

If you have a suitable phone then wifi calling is easily the best solution 

11pm

Thanks for the bashing! I thought people might be more helpful! Why should I pay for something that doesn't work?  I know its built their fault I moved, but I don't live in the middle of nowhere - surely it's not too much to expect a signal!
My contract it's an unlimited everything deal because where we used to live we only used 4G, had no broadband., so it's 'expensive', not £5/month!

Jon_01

We can't be more helpful, because there is no way to be helpful.  All the networks have this covered.
If you move then the consequence of no signal isn't the fault of the network and they will not let you out of the contract. If they did it could and would be abused.
You could try and talk nicely to them and they might offer you a discount on the remaining time, but they have no obligation to do so...

Neil_Jones

11pm said:

Thanks for the bashing! I thought people might be more helpful! Why should I pay for something that doesn't work?  I know its built their fault I moved, but I don't live in the middle of nowhere - surely it's not too much to expect a signal!
My contract it's an unlimited everything deal because where we used to live we only used 4G, had no broadband., so it's 'expensive', not £5/month!

It does work.  Just not where you are.  If your phone supports Wifi calling, use that.  You obviously have an internet connection to be able to post here.

Neil49

See if your phone is Wi-Fi calling compatible on Three here - 

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=signal,varset_subcat=3804,Case=ext(EM142546)