Powershop and E.ON 11 March 2021 at 5:24PM in LPG, heating oil, solid & other fuels 2 replies 21 views

Donnymad

Has anyone else been disappointed by the way that Powershop has treated its customers during the take-over? 

I have been with Powershop, previously part of nPower, for more than 2 years and I have to say that their model of buying energy, as much or as little as you want using their Powerpacks, suited me down to the earth! The website was excellent and all the information regarding prices, usage, etc. was easily available. Their Customer Service was ok, but fell away in the last few months...probably due to the pandemic.

I only found out about the takeover by E.ON when it was mentioned on another forum some time ago. No official contact at all from Powershop, except when I logged onto my account a few days ago and read: “Welcome! We have moved you to Powershop Lite.” I believe that translates into more expensive tariffs, even though my current ones don’t expire until October.
All the credit that I had built up by buying Powerpacks has now been refunded which means, I think, that I can’t purchase energy at their current prices. The Customer Service is virtually non-existent. I called them yesterday, and literally spent 51 minutes waiting for a response. Not even a recorded message to say that “my call will be answered soon.” I sent a (polite) online message of complaint today. Following my earlier experience I don’t have great hopes of a positive response.
If this is the way that E.ON treat its new customers, then I can’t see me staying with them too long, I’m afraid. However, I am prepared to see what they have to offer. If they offer a similar purchasing model to Powershop at similar prices then I am prepared to give them a try.
Has anyone else had a similar experience? 

Gerry1

You're likely to get more replies if you delete and re-post in the Energy forum, not LPG etc.

Donnymad

Thanks, Gerry1! I didn’t realise that I had to click on ‘Energy’ as well...it’s my age, you know!